Casual Night Porter

Leonardo Hotel Management (UK) Limited; Swindon; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Room rate discounts

Recognition program

Wellbeing calendar

Training programmes

Talent referral

Thank You Week

Job summary

Leonardo Hotel Management (UK) Limited is seeking a Casual Night Porter to support the Front Office and ensure smooth night operations at our hotel. You will help safeguard guests and property while contributing to a memorable guest experience, including handover interactions at welcome and departure.

You’ll work as part of a vibrant night team, performing tasks in the kitchen to assist with room service orders and helping to maintain our high standards of hospitality and security throughout the

Responsibilities

• Ensure the safety and security of the hotel and guests (Night team responsibility).
• Carry out regular Fire Walks each night.
• Set out ambient breakfast items in the morning so it looks inviting.
• Interact with guests at welcome and departure to enhance their stay.
• Assist in Kitchen when preparing room service orders.

Job description

Be Yourself – Be a Bold Team Player – Be Leonardo

Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! The Night Porter will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Night Porter, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you’ll be stepping into a busy role! Whilst working as part of a vibrant team, you’ll be maximising guest satisfaction by delivering excellent guest care at all times. As well as interacting with guests at welcome and departure, you’ll also be shaping their experience by getting involved in the Kitchen to prepare room service orders.

If you’re our ideal Night Porter, you will:

• (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests
• Carry out regular Fire Walks each night
• Be detail-oriented: you’ll be setting out ambient breakfast items in the morning, and it needs to look great!

Some of the perks our Casual Night Porter could enjoy include:

Special rates on Leonardo Hotel rooms across the UK & Europe Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops Talent referral scheme Thank You Week: from ice cream trucks to yoga classes and lots in between! Wellbeing Calendar Ongoing job‑related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Casual Night Porter?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality! At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.