Casual - Night Porter

Hand Picked Hotels Ltd; Nantwich; On-site; Part time

Job summary

Hand Picked Hotels Ltd is seeking a Night Porter for Rookery Hall Hotel & Spa. This casual role requires delivering exceptional guest service and maintaining a safe environment overnight. Ideal candidates will have experience in hospitality and a passion for customer service, working flexible hours from 9pm to 8am.

Benefits

Competitive salary of £15.32 per hour.

Uniform and meals on duty provided.

Opportunities to build lifelong friendships in a diverse team.

Qualifications

• Experience in a hotel or customer-focused role is desirable.
• Passionate about enhancing guest experiences.
• Ability to demonstrate high emotional intelligence.

Responsibilities

• Deliver exceptional guest experiences throughout the night.
• Maintain a safe and secure hotel environment.
• Build relationships within the team for clear communication.

Skills

Customer Focus

Emotional Intelligence

Flexibility

Problem Solving

Positive Attitude

Job description

About the Company

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.

We are currently recruiting for a Night Porter on a casual hours basis at Rookery Hall Hotel & Spa, part of Hand Picked Hotels.

Rookery Hall Hotel & Spa is located in Nantwich the hotel is one of the most renowned country house hotels in Cheshire. Expertly blending old-world charm with modern amenities. This stunning award-winning property is proud to boast 4 AA Red Star status and several notable accolades for its dining.

About the Role

• The role of our Night Porters is to deliver an exceptional guest experience throughout the night, by putting the guest at the heart of everything you do from working on the bar, cleaning, setting up conference rooms to delivering room service food orders.
• Maintaining a safe, healthy, secure workplace and hotel environment at night, following all work protocols and engaging with guests to ensure their experience is memorable.
• Build and maintain relationships within the team and ensure communication is clear between the shifts.
• Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

About you:

• To be considered for this role you will ideally have worked in a hotel or a customer focused role, experience of working on the bar is desirable.
• Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
• Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
• Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario.
• Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.

Company Benefits

Our Benefits include:

• A competitive salary package of £15.32 per hour.
• This role is offered on a casual contract basis and hours will vary depending on business needs. We are looking for someone to be flexible in working weekends and covering holiday in the department and out busy nights. Working hours would be between 9pm and 8am.
• Uniform and meals on duty will provided if applicable.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.