Casual Hospitality & Restaurant Manager - Midlands

Lingfieldpark; West Midlands; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Flexible hours

Team support and development opportunities

Job summary

A leading racecourse group in the West Midlands is seeking a Casual Hospitality & Restaurant Manager to oversee service delivery and team performance. This flexible role allows you to lead a dedicated team in providing high-quality hospitality experiences. Successful candidates will have a strong background in hospitality management, excellent customer service skills, and the ability to inspire team members. Join us for a rewarding experience in a vibrant setting with competitive pay and casual hours.

Qualifications

• Proven experience in retail or hospitality management in fast-paced environments.
• Confident leadership skills to inspire and support diverse teams.
• Professional and guest-focused demeanor at all times.

Responsibilities

• Lead and motivate your team to deliver high-quality service.
• Manage staffing levels and shift planning.
• Resolve customer queries and enhance guest experiences.
• Brief, train, and develop team members for event readiness.
• Manage staffing and shift planning on the day.
• Maintain stock levels and minimise wastage.
• Uphold health & safety, COSHH, and licensing standards.
• Resolve customer queries promptly and professionally.
• Drive sales and improve overall business performance.
• Delegate tasks to ensure smooth service delivery.

Skills

Leadership skills

Communication skills

Customer service

Problem-solving

Organizational skills

Outdoor work

Staff training

Staff scheduling

Tools

Tills and PDQ machines

Job description

Casual Hospitality & Restaurant Manager - Midlands

Casual

300206

Closing Date: Ongoing

About the Role

This is a casual, flexible position focused on managing restaurant and hospitality areas within ARC’s Midlands Racecourses (Uttoxeter, Worcester & Wolverhampton Racecourses). As a restaurant and hospitality manager, you’ll take ownership of service delivery, team performance, and operational efficiency across your designated area.

What You’ll Do

• Lead, motivate, and support your team to deliver consistent, high-quality service.
• Ensure every guest receives a warm welcome and professional, attentive experience.
• Brief, train, and develop team members so they’re confident and event-ready.
• Manage staffing levels, break schedules, and shift planning on the day.
• Maintain stock levels, assist with rotation, and minimise wastage.
• Uphold excellent standards of cleanliness and compliance across Health & Safety, COSHH, and licensing requirements.
• Resolve customer queries or complaints promptly and professionally.
• Create a positive, energetic atmosphere for both guests and staff.
• Drive sales, upselling opportunities, and overall business performance.
• Delegate tasks clearly to ensure smooth, efficient service delivery.

What We’re Looking For

• Proven experience in retail or hospitality management within fast‑paced environments.
• Confident leadership skills with the ability to inspire and support diverse teams.
• Excellent communication and customer service standards.
• Flexible, adaptable, and committed to delivering first‑class experiences.
• Strong problem‑solving skills and the ability to handle challenges calmly.
• Professional, well‑presented, and guest‑focused at all times.
• Experience using tills and PDQ machines.
• Comfortable working outdoors in all weather conditions.
• Background in premium F&B, events, or restaurant management.
• Knowledge of licensing, food hygiene, and health & safety regulations.
• Personal Licence Holder (advantageous).
• Strong organisation, planning, and systems skills.
• Track record of increasing sales and improving operational standards.
• Natural ability to motivate teams and encourage positive working culture.

Why Work With Us?

• Be part of the excitement at many of our Midlands vibrant racecourses.
• Casual, flexible hours—perfect for fitting around other commitments.
• Competitive pay with opportunities for extra shifts and development.
• Join a supportive, enthusiastic team within one of the UK’s leading racecourse groups.

How to Apply

Apply now and help us deliver unforgettable race‑day moments.

Apply Now

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