Casual Hospitality Hosts

Liverpool FC; Liverpool; On-site; GBP 1,240,000 - 1,791,000; Part time

Job summary

Liverpool FC is seeking friendly, customer-focused staff to join our front-of-house team in Liverpool. You will welcome guests, conduct ticket checks, assist with access points, and escort guests to seating areas with professionalism. A calm, professional demeanor is essential for busy matchday environments.

Join us in delivering a safe, enjoyable experience for all fans while upholding our high standards of service and appearance. Casual hours include evenings and weekends.

Qualifications

• Experience in front-of-house or customer-facing roles.
• Confident communicator with a calm and professional approach.
• Passionate about delivering excellent customer service.
• Friendly, approachable, and welcoming attitude.
• Able to stay calm and professional in busy environments.

Responsibilities

• Welcome guests and deliver a high standard of customer service.
• Carry out ticket checks, bag searches, and security wanding.
• Escort guests to boxes, suites, and tables with professionalism.
• Manage access points to ensure smooth guest flow.
• Work closely with management, stewards, and safety teams.
• Help create a safe, organised environment for all guests.

Skills

Front-of-house experience

Customer-facing

Calm under pressure

Excellent communication

Friendly and welcoming

Job description

What will you be doing?

Welcome guests and deliver a high standard of customer service.

Carry out ticket checks, bag searches, and security wanding.

Escort guests to boxes, suites, and tables with professionalism.

Manage access points (doors, escalators, lifts) to ensure smooth guest flow.

Work closely with management, stewards, and safety teams.

Help create a safe, organised, and enjoyable environment for all guests.

Who are we looking for?

We're looking for people who are:

• Experienced in front-of-house or customer-facing roles.
• Confident communicators with a calm and professional approach.
• Passionate about delivering excellent customer service.
• Friendly, approachable, and take pride in creating a welcoming atmosphere.
• Able to remain calm and professional in busy environments.
• Comfortable standing in one position for extended periods.

Additional Requirements

A strict dress code applies (full uniform provided).

Must be aged 18 or over (required for this role).

Training Requirement

This role requires you to complete a Level 2 Certificate in Spectator Safety (as required by the Sports Grounds Safety Authority).

This must be completed within 12 months of your first induction training.

By applying, you confirm your commitment to completing this qualification.

Please note we may not be able to progress your application if this qualification is not completed within the required timeframe.

This is a casual position, offering variable hours including evenings and weekends on a flexible assignment basis.

Equality, Diversity and Inclusion

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within.

We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association's Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch.

We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all.

We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business.

If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.