Casual Bank Support Assistant

Homeless Link; Liverpool; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Training & development

Equal opportunities employer

Job summary

Homeless Link is seeking Bank Staff to support residents and link workers across multiple services. The role offers casual hours and a pay rate of £15.07 per hour, including 12.07% holiday allowance. You will work alongside residents and staff to create a safe environment and help empower positive life changes.

Flexibility to work across different services, with training and development opportunities. Interview date: 11th November; shortlisting is to be confirmed (TBC).

Qualifications

• Willingness to participate in training as required.
• Experience in homelessness, housing, health, or support services or at least 1 year of frontline customer service experience.
• Experience with maintaining electronic records/calendars.
• Understanding of people facing challenging times.
• Computer literate with MS Word/Outlook.

Responsibilities

• Assist with day-to-day tasks in services to support the team.
• Provide accurate information and communicate handovers per procedures.
• Engage with residents to address a range of challenges.
• Support rent and service charge monitoring using housing systems.
• Assist with room checks, hygiene, and safety reporting.
• Support inductions and conduct risk assessments.
• Maintain confidentiality and professional practice.
• Learn and develop through supervision and training.

Skills

Willingness to train

Homelessness experience

Customer service

Microsoft Word/Outlook

Communication skills

Interpersonal skills

Education

Level 2 or equivalent

IT qualifications (CLAIT/ECDL/ITQ)

Job description

Homeless Link is seeking Bank Staff to support residents and link workers across multiple services. The role offers casual hours and a pay rate of £15.07 per hour, including 12.07% holiday allowance. You will work alongside residents and staff to create a safe environment and help empower positive life changes.

Flexibility to work across different services, with training and development opportunities. Interview date: 11th November; shortlisting is to be confirmed (TBC).