Castle Shop Retail Associate – Flexible Hours

Historic Environment Scotland; Stirling; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Civil Service Pension

25 days annual leave

Professional subscriptions support

Study leave

Flexible working hours

Free entry to properties

Free access to English Heritage, Manx,

Job summary

Historic Environment Scotland is seeking a Retail Assistant at Stirling Castle for a full-year role starting November 2026. You will deliver high-quality customer service to visitors from around the world, handle retail transactions, and maintain attractive shop displays in a fast-paced environment.

The role offers a pro-rata annual salary of £27,740 and a rotating 35-hour/28-hour schedule across seasons, with interviews in person at Stirling Castle.

Qualifications

• Experience delivering high standards of customer service.
• Retail or admissions sales experience.
• Experience in working in a high end fast paced retail environment.
• Excellent team working skills.
• Experience dealing with cash, credit transactions and end of day procedures.

Responsibilities

• Engage with customers helping them with their buying decisions and answering any questions to improve their enjoyment of the Castle.
• Carry out the daily operational duties of the shop as requested by the Retail Supervisor or Manager.
• Processing and promotion of retail transactions through the till system.
• Responsibility for the retail areas including ordering of stock, pricing, rotation and attractive display of stock.
• Ensure a high standard of presentation throughout the site, including cleaning procedures in both public and staff areas.
• Processing sales, while ensuring that all financial procedures are adhered to and carried out accurately and efficiently.
• Support the team in achievement of quality assurance KPIs and overall commercial targets.
• Assist with pop-up retail events within the castle grounds and local community.
• Actively support HES seminars, events, functions and promotions.
• Maximise commercial opportunities and promote other sites and products.

Skills

Customer service

Retail sales

High-end retail

Teamwork

Cash handling

Job description

Historic Environment Scotland is seeking a Retail Assistant at Stirling Castle for a full-year role starting November 2026. You will deliver high-quality customer service to visitors from around the world, handle retail transactions, and maintain attractive shop displays in a fast-paced environment.

The role offers a pro-rata annual salary of £27,740 and a rotating 35-hour/28-hour schedule across seasons, with interviews in person at Stirling Castle.