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Historic Scotland; Stirling; On-site; GBP 17,000 - 21,000; Full time

Job summary

Historic Scotland is offering a full-year Retail Assistant role based at Stirling Castle, starting in November 2026. You will engage visitors from around the world with friendly, efficient service and help showcase Scotland's heritage through retail.

The role focuses on delivering excellent customer experiences, handling transactions, and contributing to a dynamic team in a busy, tourist-facing environment, with opportunities to learn about Scotland's history and the attractions at Stirling

Qualifications

• Strong customer service and communication skills.
• Ability to work in a fast-paced environment.
• Team player with a proactive attitude.

Responsibilities

• Sell retail products and process transactions to support visitor experience.
• Engage with visitors from around the world to provide information and assistance.

Job description

Your role of Retail Assistant will be a full year variable position. The likely start date for this role is in November 2026.

Are you looking for a job that is both fun and unique? You'll get an insight into Scotland's rich history and gain valuable experience in the tourism industry and help bring Scotland's dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland's past and share your passion with international and local visitors who come to Stirling Castle.

This is an exciting opportunity to work for the lead body responsible for the historic environment in Scotland. You will be actively involved in work which supports providing the best experience for our visitors.

We are looking for someone who enjoys interacting with diverse groups of people, who has a passion for customer service and who would thrive in a fast paced and constantly changing workplace.

Stirling Castle staff pride themselves on delivering a first - class visitor service. We have welcomed over 600,000 visitors from April 2025– March 2026, visitors from many countries around the world who are all looking for a unique experience, with the anticipation that we will welcome even more visitors in 2026/27 and beyond and the retail team play a huge role in the visitor experience, with the selling of retail products to the benefit of the customer, a core part of visitor engagement