Deputy Events Manager - Stirling Castle

Historic Environment Scotland; Stirling; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Civil Service Pension scheme

25 days annual leave pro-rata

Subscriptions reimbursement

Support for education and development

Study leave for courses

Flexible working hours

Free entry to properties

Free entry to sister properties

Job summary

Historic Environment Scotland is seeking a Deputy Events Manager for Stirling Castle. You will organize and oversee events at Stirling Castle, Argyll's Lodging, and related venues, liaising with the Events Manager and catering partners to deliver exceptional service and drive commercial success.

The role involves managing on-site teams, staff rotas, and client relationships, with 35 hours per week across 5 days.

Qualifications

• Events supervision experience.
• Knowledge of Microsoft Office packages (Word, Excel).
• Experience in using customer databases and diary systems.
• Excellent communication skills.
• Experience working across different teams and departments.
• Experience of delivering process improvements.
• Experience supporting a team to deliver goals.
• Ability to plan, organise and motivate people.
• Ability to prioritise in fast-paced environments.

Responsibilities

• Manage all aspects of confirmed events, including external suppliers on-site and clear client communication.
• Support the Events Manager to deliver a range of events and commercial activities in Stirling District.
• Maintain on-site client relationships to meet expectations and ensure successful events.
• Act as deputy manager for events including ministerial, corporate events and weddings when required.
• Oversee onsite staff, guests and suppliers during events and handle emergencies and incidents.
• Rotate as Duty Manager to resolve staff issues and respond to complaints or queries.
• Support Central Sales Team to convert enquiries into bookings and meet sales targets.
• Conduct site visits with clients before/after bookings and upsell catering or entertainment.

Skills

Events supervision

MS Office

Client databases

Communication

Cross-team collaboration

Process improvements

Team support

Staff scheduling

Planning & organisation

Adaptability

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

Starting salary: £34,721 pro rata, per year

Contract type: Fixed term for 18 months

Grade: 3

Location: Stirling Castle, Castle Wynd, Stirling FK8 1EJ

Working Hours: 35 hours per week, 5 days out of 7 (including weekends and evenings)

Interviews: To be held on Week Commencing 21 September 2026

The Deputy Events Manager is responsible for organising events, ensuring excellent service for clients booking Stirling Castle, Argyll's Lodging, or The Argyll & Sutherland Highlanders Museum event spaces for corporate events, weddings, and other events out with the normal visitor experience.

You will play a key role in liaising with the Event Manager, the Central Event Sales Team and the on-site catering partner to deliver an outstanding experience for the client. Together you will deliver for HES an outstanding experience for clients, visitors, enrich local communities and run a successful commercial operation.

For more information about the post and information about the team, please access the full job description for this post. Please note that if you don't have Office 365 installed on your device, this can be opened using your browser.

Benefits of joining us at Historic Environment Scotland

• Enrolment onto a Civil Service Pension scheme - 28% employer contribution


• 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays


• Reimbursement for relevant professional subscriptions


• Support for further education and personal development


• Study leave for work related courses


• Flexible working hours (where appropriate)


• Free entry to all of our properties (with up to three guests)


• Free entry to English Heritage, Manx and Cadw properties

Key Responsibilities of this role

• Responsible for the management of all aspects of assigned confirmed events, including the management of external suppliers working on-site, clear communication of necessary information to the wider castle.


• Support the Events Manager to deliver a wide range of events and commercial activities across the Stirling District.


• Manage on-site client relationships to deliver successful events through meeting client expectations.


• Act as deputy manager for a wide range of events (including Ministerial, Corporate Events and Weddings) as required.


• Be responsible for all onsite staff, guests and suppliers during events, responding to emergency situations out with Castle opening times and leading on the resolution of any incidents such as fire alarms, visitor ejections, first aid and medical emergencies etc.


• Undertake the role of Duty Manager on a rota basis with responsibility for resolving onsite staff issues, dealing with complaints and/or visitor queries, and implementation of emergency procedures.


• Contribute to Historic Environment Scotland's overall event sales targets by supporting the activity of the Central Sales Team to convert enquiries into bookings.


• Conduct site visits for clients before and after they confirm a booking, showcasing event spaces and explaining options available to the client, which may enhance their experience and increase income to the site recommended through upselling suppliers entertainment offerings.


• Lead on the scheduling of appropriate staff for each event and supervise the assigned Event Assistant Team assisting the delivery in each case. This involves delivering training, assigning events in alignment with their allocated hours and overseeing time management to ensure they deliver their responsibilities.


• Generate event sheets and ensure every event has the appropriate information for all staff and managers involved to provide a 5-star service to clients.


• Manage and co-ordinate pre-opening and private day-time tour bookings, liaising with clients to confirm details and catering partners for any bookings involving catering. Be on-site for bookings to check that the hospitality area is set for tour arrival and support staff for larger group bookings.


• Supervise filming and photography requests and manage other one-off events as required.


• Generate schedules, contracts and invoices for bespoke events and other commercial activity, as required.


• Support the Events Manager in the delivery of events and responsibilities.

Key requirements of the role

In order for you to be successful in this post, we will be looking for you to submit a cover letter which addresses how you can meet each of the essential and desirable criteria (in up to 1,200 words), using examples of where you have demonstrated these criteria previously. Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience. Please read our CV and Cover Letter Guidance first before completing, as you will only be eligible for selection if you use examples of how you meet the essential and desirable criteria.

Essential

• Events supervision experience.


• Knowledge of Microsoft Office packages, specifically Word and Excel.


• Experience in using customer databases and diary systems.


• Excellent communication skill.


• Experience of working across different teams and departments.


• Experience of working collaboratively to generate new ideas.


• Demonstrable experience delivering process improvements.


• Experience supporting a team to deliver their goals.


• Ability to plan, organise, then get the best from people to achieve an objective.


• Ability to prioritise and thrive in a fast-paced environment.


• Flexibility to provide cover according to business needs.

Find out more about desirable skills and experience in our full job description.

We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers.

We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email at [e-mail] or call our Head Office at 0131 668 8600 and speak to a member of our People Team.

Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post.