Casino Receptionist: Create Memorable Guest Experiences

Grosvenor Casinos; England; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Subsidised daytime parking

50% off food on shift

Team nights out

Employee of the Month programme

Clear development plans

Job summary

Grosvenor Casinos Bournemouth is seeking a friendly receptionist to welcome guests and set the tone for their visit. You’ll handle check-ins, answer questions, and ensure a warm, efficient experience in a fast-paced casino setting.

You'll work as part of a lively team in a role that values energy, care and professionalism. Flexibility to work nights and weekends is essential in our 24/7 environment.

Qualifications

• Experience in hospitality settings or customer service.
• Excellent communication and interpersonal skills.
• Flexibility to work nights and weekends in a 24/7 casino environment.

Responsibilities

• Welcome guests with a warm, friendly greeting and set a positive tone for their visit.
• Assist with check-in/check-out and basic concierge duties as needed.
• Provide accurate information and resolve guest inquiries to enhance satisfaction.
• Keep reception area tidy and well-presented at all times.

Skills

Hospitality experience

Job description

Grosvenor Casinos Bournemouth is seeking a friendly receptionist to welcome guests and set the tone for their visit. You’ll handle check-ins, answer questions, and ensure a warm, efficient experience in a fast-paced casino setting.

You'll work as part of a lively team in a role that values energy, care and professionalism. Flexibility to work nights and weekends is essential in our 24/7 environment.