Casino Operations Manager - Lead 24/7, Elevate Experiences

The Rank Group plc; Aberdeen City; Sur place; GBP 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Free parking

Discounts on food & drinks

Shared tips across venue

Career progression within Grosvenor

Résumé du poste

Grosvenor Casinos Aberdeen is seeking an experienced Casino Manager to coordinate the smooth running of all gaming activities and lead a high-performing team in a 24/7 environment.

You will tailor guest experiences, ensure safety and compliance with Safer Gambling principles, and drive performance across the gaming floor while delivering exceptional service and memorable nights for guests.

Qualifications

• Solid UK casino management experience across slots and tables.
• Valid Personal Management Licence (PML).
• Commitment to safe, engaging customer experiences.
• Proven ability to optimise gaming floor performance.
• Clear communication and team leadership.
• Ability to drive change in a fast-paced setting.
• Advocate for safer gambling practices.
• Inclusive leadership to build diverse, high-performing teams.

Responsabilités

• Coordinate the smooth running of all gaming activities in the venue.
• Lead the team to establish a fair, professional guest experience.
• Understand visitor preferences to tailor service.
• Maintain game integrity and guest satisfaction.
• Manage shifts in a 24/7 casino, including nights and weekends.

Connaissances

Casino management

PML holder

Customer focus

Operational excellence

Strong communication

Change management

Safer gambling

Inclusive leadership

Description du poste

Grosvenor Casinos Aberdeen is seeking an experienced Casino Manager to coordinate the smooth running of all gaming activities and lead a high-performing team in a 24/7 environment.

You will tailor guest experiences, ensure safety and compliance with Safer Gambling principles, and drive performance across the gaming floor while delivering exceptional service and memorable nights for guests.