Casino Manager

The Rank Group plc; Aberdeen City; Vor Ort; GBP 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Free parking

Discounts on food & drinks

Shared tips across venue

Career progression within Grosvenor

Zusammenfassung

Grosvenor Casinos Aberdeen is seeking an experienced Casino Manager to coordinate the smooth running of all gaming activities and lead a high-performing team in a 24/7 environment.

You will tailor guest experiences, ensure safety and compliance with Safer Gambling principles, and drive performance across the gaming floor while delivering exceptional service and memorable nights for guests.

Qualifikationen

• Solid UK casino management experience across slots and tables.
• Valid Personal Management Licence (PML).
• Commitment to safe, engaging customer experiences.
• Proven ability to optimise gaming floor performance.
• Clear communication and team leadership.
• Ability to drive change in a fast-paced setting.
• Advocate for safer gambling practices.
• Inclusive leadership to build diverse, high-performing teams.

Aufgaben

• Coordinate the smooth running of all gaming activities in the venue.
• Lead the team to establish a fair, professional guest experience.
• Understand visitor preferences to tailor service.
• Maintain game integrity and guest satisfaction.
• Manage shifts in a 24/7 casino, including nights and weekends.

Kenntnisse

Casino management

PML holder

Customer focus

Operational excellence

Strong communication

Change management

Safer gambling

Inclusive leadership

Jobbeschreibung

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.

For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences.

Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment.

And above all, they come for the that exhilarating feeling where anything can happen.

Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos.

It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

About Aberdeen Casino

At Grosvenor Casino Aberdeen, you’re not just joining a workplace; you’re becoming part of a long standing, successful entertainment hub rooted in the city’s culture.

With a genuinely supportive team, strong development opportunities and a passion for delivering great customer experiences, it’s a place where you can grow, belong and thrive.

Site-Specific Benefits

• Free on site parking and generous food & beverage discounts, making every shift easier and more enjoyable.
• Shared tips across the venue, rewarding great teamwork and exceptional service.
• Strong career pathways as part of one of the UK’s leading casino brands, giving you room to grow.
• Industry leading training and development opportunities to help you build skills in a fast paced, exciting environment.
• A valued role in a supportive team, where every shift is different and you can build long term success at Grosvenor Casino Aberdeen.

As a Casino Manager, you’ll play a crucial role in coordinating the smooth running of all gaming activities in the venue.

Your leadership is vital for establishing a fair, professional, and engaging environment for guests and customers alike. Understanding the distinct gaming preferences and requirements of each visitor is at the core of your duties to ensure everyone has an incredible experience and absolutely loves the time they spend within the Casino.

This personalised approach ensures that every customer not only has their expectations met but exceeded, promoting an atmosphere of exclusivity and tailored service. Keeping the games clean and guests smiling is key in your role, ensuring everyone walks away with tales of an epic night out.

Skills & Experience Needed:

• Casino Expertise: You’ve got solid UK casino management experience and a deep understanding of all gaming activities - from slots to tables - and how to optimise them for performance and profitability.
• Licensed Leader: You hold a valid Personal Management Licence (PML) and understand the responsibilities that come with it.
• Customer-First Mindset: You know what today’s players want and how to deliver it -creating a safe, exciting, and engaging environment that keeps them coming back.
• Operational Excellence: You’re laser-focused on maximising performance across the gaming floor, ensuring every area runs smoothly and efficiently.
• Strong Communicator: You foster open dialogue, encourage feedback, and lead with clarity and purpose.
• Change Champion: You embrace change and help others do the same in a fast-evolving business landscape.
• Safer Gambling Advocate: You’re well‑versed in safer gambling practices and ensure your team delivers fun, responsible play.
• Inclusive Leadership: You celebrate individuality, lead with empathy, and build high‑performing, diverse teams that thrive.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.

Why Join Us?

As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.

• Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

We’re for Everyone

If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we’d love to hear from you.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.

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