Casino Manager

Royal Caribbean Group; Slough; On-site; GBP 60,000 - 100,000; Full time

Job summary

Royal Caribbean Group seeks a Casino Department Leader to guide casino operations on our ships, driving revenue and guest satisfaction while ensuring strict gaming compliance.

You will manage a diverse casino team, cultivate relationships with VIP guests, and direct performance management, budgeting and promotional activities to maximize profitability and deliver exceptional guest experiences.

Qualifications

• Two to five years progressive managerial experience in a casino function in an upscale hotel, resort or cruise line.
• Satisfactory completion of Gaming Board/Commission approved dealer school.
• Ability to manage the financial aspects of a casino operation, including expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities.
• Ability to manage headcount within area as it relates to and supports the business needs of the vessel.
• Very strong management skills in a multicultural and dynamic environment
• Very strong communication, problem solving, decision making, and interpersonal skills
• Superior customer service, teambuilding and conflict resolution skills
• Strong planning, coaching, organizing, staffing, controlling, and evaluating skills
• Intermediate computer software skills required
• Possess a good understanding of basic accounting principles such as numbering flow, “Debits/Credits”, adjusting entries and corrections.
• Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
• Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
• Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.

Responsibilities

• Lead and manage the ship’s Casino Department to achieve revenue and guest satisfaction targets and ensure compliance with gaming rules.
• Develop relationships with Casino VIPs and direct performance management of casino staff.
• Oversee budgeting, cost control and promotional activities to drive revenue growth.

Skills

Management experience

Customer service

Interpersonal skills

Communication

Problem solving

Planning

Coaching

Staffing

Budgeting / cost control

Education

Bachelor’s degree in hospitality management or business administration

Tools

Casino management software

Accounting software basics

Job description

Position Summary:

Leads and manages the ship’s Casino Department with an emphasis on core functions including: Casino operations, achieving established revenue targets, achieving established guest satisfaction targets, maintaining compliance in all gaming rules and regulations as per SQM, building and maintaining relationships with Casino VIPs, and directing the performance management of the Casino Staff.

Hiring Requirements:

• Two to five years progressive managerial experience in a casino function in an upscale hotel, resort or cruise line (shipboard experience preferred).
• Satisfactory completion of Gaming Board/Commission approved dealer school.
• Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities.
• Ability to manage headcount within area as it relates to and supports the business needs of the vessel.
• Very strong management skills in a multicultural and dynamic environment
• Very strong communication, problem solving, decision making, and interpersonal skills
• Superior customer service, teambuilding and conflict resolution skills
• Strong planning, coaching, organizing, staffing, controlling, and evaluating skills
• Intermediate computer software skills required
• Possess a good understanding of basic accounting principles such as numbering flow, “Debits/Credits”, adjusting entries and corrections.
• Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
• Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
• Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.