Casino Manager

JR United Kingdom; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic leader to manage their Casino Department aboard a luxury vessel. This role emphasizes achieving revenue and guest satisfaction targets while ensuring compliance with gaming regulations. The ideal candidate will possess strong managerial experience, particularly in upscale environments, and demonstrate exceptional skills in communication, problem-solving, and customer service. Join a multicultural team and make a significant impact in a vibrant and exciting atmosphere where your leadership will shine and contribute to an unforgettable guest experience.

Qualifications

• 2-5 years of managerial experience in a casino setting, preferably shipboard.
• Strong understanding of accounting principles and customer service standards.

Responsibilities

• Lead and manage the Casino Department, focusing on operations and revenue targets.
• Build relationships with Casino VIPs and manage Casino staff performance.

Skills

Management Skills

Communication Skills

Problem Solving

Customer Service

Decision Making

Interpersonal Skills

Planning

Coaching

Organizing

Conflict Resolution

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Tools

Intermediate Computer Software Skills

Job description

Leads and manages the ship’s Casino Department with an emphasis on core functions including: Casino operations, achieving established revenue targets, achieving established guest satisfaction targets, maintaining compliance in all gaming rules and regulations as per SQM, building and maintaining relationships with Casino VIPs, and directing the performance management of the Casino Staff.

Hiring Requirements:

1. Two to five years progressive managerial experience in a casino function in an upscale hotel, resort or cruise line (shipboard experience preferred).
2. Satisfactory completion of Gaming Board/Commission approved dealer school.
3. Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities.
4. Ability to manage headcount within area as it relates to and supports the business needs of the vessel.
5. Very strong management skills in a multicultural and dynamic environment.
6. Very strong communication, problem solving, decision making, and interpersonal skills.
7. Superior customer service, teambuilding and conflict resolution skills.
8. Strong planning, coaching, organizing, staffing, controlling, and evaluating skills.
9. Intermediate computer software skills required.
10. Possess a good understanding of basic accounting principles such as numbering flow, “Debits/Credits”, adjusting entries and corrections.
11. Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
12. Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
13. Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.