VIP Account Manager- Italy [ iGaming/ Casino]

GIMO Global Interactive Marketing Online Ltd; Greater London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading marketing agency in the iGaming industry seeks a VIP Account Manager to manage its growing Italian customer base. The role focuses on customer satisfaction, retention, and account growth through tailored support and loyalty initiatives. Candidates should be fluent in Italian and have experience in account management. The position offers a hybrid work model and various benefits, including a discretionary year-end bonus.

Benefits

Hybrid work model

Work abroad up to 4 weeks/year

Discretionary year-end bonus

Friday social events

Qualifications

• Experience as VIP Customer Executive in iGaming/Online Casino industry.
• Fluent in Italian and proficient in English.

Responsibilities

• Respond to VIP clients via phone, email, WhatsApp, and occasionally in person.
• Create tailored promotional offers and analyze campaign performance.
• Coordinate with internal departments to resolve issues.

Skills

Relationship Building

Problem Solving

Analytical Skills

Job description

VIP Account Manager - Italy [iGaming/Casino]

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Job Details

• Title: VIP Account Manager
• Location: Hybrid - London/Malta; Remote - Italy-based candidates

About GIMO

Global Interactive Marketing Online (GIMO) is a London-based independent marketing agency and software developer within the iGaming industry, partnering with brands like NetBet, 777, and betFIRST.

About NetBet

Since 2006, NetBet has provided online casino and sportsbook experiences worldwide, including Lotto, Live Casino, and Poker, with licenses across multiple jurisdictions including MGA, UK, and Italy.

Role Overview

The VIP Account Manager will manage the growing VIP Italian customer base, focusing on account growth, retention, customer satisfaction, and lifetime value through tailored support, loyalty, and risk management.

Responsibilities

1. Respond to VIP clients via phone, email, WhatsApp, and occasionally in person.
2. Work flexible hours, including evenings and weekends, based on client needs.
3. Coordinate with internal departments to resolve technical, financial, or feedback issues, ensuring top-tier customer service.
4. Create tailored promotional offers and analyze campaign performance.
5. Participate in team meetings to share insights and market trends.

Candidate Profile

• Experience as VIP Customer Executive in iGaming/Online Casino industry.
• Fluent in Italian (verbal and written) and proficient in English.
• Strong relationship-building skills.
• Experience in sales and account management (preferred).
• Organized, able to prioritize, and analytical with numbers and trends.
• Fast learner with multiple system proficiency.
• Problem-solving attitude and customer-focused approach.

Benefits

• Hybrid work model (2 remote days, 3 in-office days).
• Work abroad up to 4 weeks/year.
• Discretionary year-end bonus.
• Friday social events, learning programs, and other benefits (UK candidates).

GIMO is committed to equal opportunity and adheres to GDPR regulations. CVs are retained for 12 months and may be used for other roles.

Additional Information

• Seniority Level: Associate
• Employment Type: Full-time
• Industry: Gambling Facilities and Casinos