Cashier Manager

BoF Careers; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in luxury sales is seeking an experienced Cashier Manager in London. The role involves managing tills, training staff, and ensuring exceptional customer service. Ideal candidates will have a strong retail background, excellent organizational skills, and the ability to thrive in a fast-paced environment.

Benefits

Competitive Salary

Qualifications

• 3+ years experience as a till manager or similar in a high-volume retail store.
• Strong commercial acumen and professionalism.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage tills, customer queries, and cash handling procedures.
• Train and coach cashiers for high performance.
• Ensure impeccable customer experience and manage client relationships.

Skills

Organisational skills

Communication skills

Customer service skills

Numerical skills

Attention to detail

Tools

Microsoft Office

Job description

Company

Arlettie puts the most incredible luxury within easy reach of those who love it and dream of it. From the greatest Parisian fashion houses to the jewellers of the Place Vendome, and the most prominent designers, Arlettie has been fine-tuning its selections for 25 years. With more than 200 sales in London, Paris and Online, Arlettie is the leader in organising private sales in the industry.

About the job

We are looking for an energetic, self-motivated and experienced Cashier Manager to join our team.

Responsibilities:

Till Management

• Managing the tills, customer queries and security at the cash desk
• Controlling cash handling procedures, investigating and resolving discrepancies on the tills
• You will extract daily sales for each till, report back to the business and identify any discrepancies

Team Management

• Train new cashiers and provide ongoing coaching to ensure high performance
• You will train the team on the tills to ensure they understand all procedures and processes

Customer Service

• You will ensure all members of staff are providing an impeccable customer experience at all times
• You will manage client relationships and complaints
• You will supervise, welcome, inform and answer any queries clients may have

Administration

• Responsible for uploading prices to the till software and preparing point of sale material including pricing signage with information provided by the account manager
• Responsible for reporting all client feedback to the management team to ensure each sale achieves all relevant targets

QUALIFICATIONS, SKILLS AND EXPERIENCE

• At least 3 years experience as a till manager or similar position in a retail flagship store or a store with high volumes (ie: Zara, Topshop, H&M).
• Reliability, professionalism and strong commercial acumen.
• Excellent organisational, communication and customer service skills.
• Previous experience of successfully leading a team.
• Ability to work in a high-pressure and fast-paced environment.
• Entrepreneurial spirit.
• Strong numerical skills and attention to detail. Good knowledge of Microsoft Office.
• Good spoken and written English.

PACKAGE

• Full-time role
• Competitive Salary