Caseworkers

General Dental Council; Birmingham; Hybrid; GBP 32,000 - 37,000; Full time

Benefits offered by this job

27 days' holiday (plus statutory)

Flexi-time scheme

Employer pension contributions up to

Buy/Sell annual leave

Enhanced maternity/paternity/adoption

Life assurance, income protection

Job summary

The General Dental Council is seeking a Caseworker in Birmingham to be the first point of contact for concerns about dental professionals. This full-time, hybrid role offers development opportunities within the Fitness to Practise team, with a strong emphasis on customer service and timely case progression.

The post supports public protection by regulating dental professionals in the UK and requires evidence of excellent written communication and teamwork.

Qualifications

• Excellent written skills to identify key issues, summarise clearly and support recommendations with evidence.
• Experience of making recommendations with a risk-based approach.
• Experience of working flexibly in a team, supporting others and boosting morale.

Responsibilities

• Be the first point of contact for concerns about dental professionals.
• Progress cases in a timely fashion while delivering excellent customer service.

Skills

Customer service

Written communication

Teamwork

Job description

Caseworkers

Salary: £31,587 - £37,161 pa

Location: Birmingham / Hybrid (working two days per week in our Birmingham Office)

Contract: Permanent and Fixed-Term contracts

Hours: Full-time

If you can evidence proven customer service skills and are looking for a career in which you make a difference every day, a role as a Caseworker within our Fitness to Practise team offers a rewarding career with significant development opportunities. You will be the first point of contact for those raising concerns about dental professionals.

Caseworkers play an essential role in supporting our remit to protect the public by regulating dental professionals in the UK. You will work within a supportive and collaborative environment, progressing cases in a timely fashion, whilst delivering excellent customer service.

Person Specification:

• Excellent written skills to identify key issues, summarising in a clear concise manner and ability to make recommendations supported by strong arguments based on available information.
• Experience of making recommendations, supported by strong arguments in addition to a risk-based approach.
• Experience of working flexibly in a team, assisting others and encouraging team morale.

About Us:

Our purpose is to protect the public by regulating dental professionals in the UK. All dentists, dental nurses, dental technicians, clinical dental technicians, dental hygienists, dental therapists and orthodontic therapists must be registered with us to work in the UK. The support and experience of our dedicated and highly focused teams are invaluable.

Our people matter, we are committed to providing a working environment that embraces and values diversity and inclusion by recruiting and strengthening our teams with team members from different backgrounds, life experiences and viewpoints.

Equality and diversity are not just words; they are what makes our teams strong and able to deliver. We want to be champions of diversity and to have a sense of belonging in the workplace, where everybody has the chance to contribute and to share what is important to them.

Benefits:

• 27 days' holiday (plus statutory) - rising to 30 days after 2 years’ service
• Flexi-time scheme
• Employer pension contributions up to 10%
• Buy/Sell annual leave
• Enhanced Maternity, Paternity and Adoption leave from 1 year’s service
• Life assurance, income protection plan and enhanced sick leave policy
• Staff discounts including eye care contributions and discounted gym membership

We encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds.

Closing date: 23:59 on 25 October 2026

Interviews: 05 November 2026 - Please state in your application statement if you are available to attend. Additional interview dates may be available subject to interest.

Please note that we reserve the right to bring this recruitment campaign to an end without notice, and we encourage all interested candidates to apply as soon as possible.

Please no agencies unless instructed otherwise