Caseworker (SEN)

Nottingham City Council; East Midlands; Hybrid; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Generous pension scheme

26 days annual leave

Job summary

Nottingham City Council is recruiting Casework Assistants to provide casework management and administrative support for the SEND Support Service. You will work with parents and professionals, including school staff, Educational Psychologists, Medical Officers and Social Workers.

The role is hybrid with two office days per week, and the council emphasizes inclusive and supportive working culture with strong pension and benefits.

Qualifications

• Knowledge of administrative practices and procedures.
• Ability to learn the Children and Families Department workflows.
• Experience liaising with colleagues and professionals across services.
• Experience using database systems and software packages.
• Good oral and written communication with various stakeholders.

Responsibilities

• Provide comprehensive casework management and administrative support for the SEND Support Service.
• Support casework issues involving communication with parents and professionals such as school staff, Educational Psychologists, Medical Officers and Social Workers.

Skills

Administrative skills

Written communication

Communication

Stakeholder liaison

Team collaboration

Tools

Database software

Job description

Job Description

Contract Type: Permanent, Full Time
Working Hours: 37 hours per week
Worker Type: Hybrid Worker
Salary: Starting Salary £27,709 (Level one) rising to £28,608 (Level three) per annum (pro rata for part-time)
Location: Dragon Court, Woolsthorpe Depot, Woolsthorpe Close, Bilborough, Nottingham NG8 3JD

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

• You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About The Role

• To provide comprehensive casework management and administrative support to ensure the effectiveness of the SEND Support Service. Casework Assistants work as a team to support the SEN team to fulfil the statutory function of the local authority.
• Casework Assistants will provide support on casework issues involving written and oral communication with parents and a range of professionals, including school staff, Educational Psychologists, Medical Officers, Social Workers and LA Officers.

About You

The ideal candidate will have:

• A good knowledge of administrative practices and procedures.
• Ability to learn the work of the Children and Families Department, including an awareness of SEN policies in Nottingham.
• Experience of liaising with colleagues and professionals across a range of service areas.
• Experience in the use of database systems and software packages.
• Ability to communicate effectively, both orally and in writing with a variety of people.

The role is hybrid, with the expectation to complete two days in the office per week. The post holder must be willing to work at any location within the city and travel within and outside the city to meet the requirements of the role, however the primary office location will be Woolsthorpe Depot.

This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, is an essential requirement for the role.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Daniel Kurtis, Service Delivery Manager by email at [e-mail]

Closing date: 16th October 2026

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support

By applying to this job, you agree to our Terms & Conditions.

About Us

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

• 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working – to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair, inclusive and Disability Confident Employer, welcoming applications from people of all backgrounds, identities and abilities. We recruit for diversity and value difference.

If you are a disabled candidate and wish to be considered under our Guaranteed Interview Scheme, please indicate this within your application. We are committed to making reasonable adjustments throughout the recruitment process and employment journey.

We are proud signatories of the Armed Forces Covenant and welcome applications from serving personnel, veterans, reservists and military families.

We particularly want to hear from you if you are from Minority Ethnic communities, identify within the LGBTQ+ community, or are disabled. These groups are currently underrepresented in our workforce, and we are committed to better reflecting the communities we serve.

We are supportive of flexible working arrangements wherever possible and encourage candidates to discuss this with us during the recruitment process.