Caseworker- Hate Crime

LLOYD'S REGISTER INTERNATIONAL; Cardiff; Hybrid; GBP 22,000 - 28,000; Part time

Benefits offered by this job

Flexible Working Options

Generous Annual Leave

Birthday Leave

Pension Plan

Enhanced Allowances

Exclusive Discounts

Financial Wellbeing

Wellbeing Support

Inclusive Networks

Sustainable Travel

Career Development

Job summary

Victim Support in Wales is seeking a Hate Crime Caseworker to deliver tailored one-to-one support to victims and help them navigate the criminal justice system.

Based in St Melons, Cardiff with hybrid working, the role is 22.5 hours per week. The post offers flexible benefits and opportunities for progression within the organisation.

Qualifications

• Good communication & networking skills
• Be able to build customer value
• Experience in statutory/voluntary/community or customer service with members of the public
• Experience of safeguarding issues and legislation related to child protection and vulnerable adults
• The ability to manage a demanding workload and to meet a range of conflicting deadlines
• Strong telephone and IT skills to use a database and handle admin/reporting requirements
• Ability to work well in a team and independently in various locations

Responsibilities

• Directly support victims of hate crime with tailored one-to-one support
• Assist victims to navigate the criminal justice system and access ongoing support
• Develop agency networks for referral and report on partner relationships
• Collaborate with staff/volunteers to deliver bespoke services to vulnerable victims

Skills

Communication skills

Customer value

Public/voluntary service experience

Safeguarding

Time management

Telephone/IT skills

Teamwork/independence

Job description

We have an exciting opportunity for a Caseworker to join the Wales Hate Crime team, working 22.5 hours a week.

If yes, then we’d love to hear from you.

Area of Business

Operations

Number of Vacancies

1

Location or Function

Wales

Full time/Part time

Part time

Hours per week

22.5

Work schedule

Hours to be discussed at interview

Basic Salary

£16,551.20 per annum (FTE £27,752.00 per annum)

Contract type

Fixed Term

DBS required?

Enhanced

End date (if fixed term)

31/03/2027

Police vetting required?

No

Closing Date

16/09/2026

Ref No

6917

What we offer

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role

This role is based in St Melons, Cardiff with hybrid working available. As a Hate Crime Caseworker you will:

• Directly support victims affected by hate crime & ensure the provision of tailored one-to-one support
• Assist those victims in ensuring they receive the support required to complete their journey through the criminal justice system to cope and recover from the impact of crime and help people to move beyond the crime and access additional support services.
• Develop networks of agencies to which victims can be referred for ongoing/specialist support and report on the effectiveness of relationships with partners with a view to improving services delivered by Victim Support
• Work alongside a team of staff and volunteers to reflect the community and the needs of the victims and utilise resources in the team to deliver individual, bespoke services to vulnerable victims

What you will need

• Good communication & networking skills
• Be able to build customer value
• Previous experience of working within a statutory, voluntary, community, or customer service environment dealing with members of the public
• Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults
• The ability to manage a demanding workload and to meet a range of conflicting deadlines
• Strong telephone and IT skills required to use a database and undertake all administrative and reporting requirements
• The ability to work effectively as part of a team but also to work independently in a variety of locations without direct supervision

Please see attached Job Description and Person Specification for further details.