Caseworker - Hackney SHPS

THE SINGLE HOMELESS PROJECT; Greater London; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Probation period 6 months

Core hours 10:00–16:00

37.5 hour week

25 days annual leave (up to 30)

Pension scheme (5%)

Health Cash Plan

Training programme

Enhanced DBS check

Job summary

THE SINGLE HOMELESS PROJECT in Hackney seeks a Caseworker for our Single Homeless Prevention Service (SHPS). You will manage a caseload, develop Personal Housing Plans and help clients access private rented accommodation to prevent homelessness.

You will work closely with Hackney Housing Options, turning assessments into practical support while building lasting relationships with landlords and partners, enabling sustainable housing outcomes.

Qualifications

• Navigate the private rented sector and understand housing legislation shaping client options.
• Turn conversations into clear, purposeful, co-produced support plans.
• Organised and responsive, manage a busy caseload with deadlines and priorities.
• Build relationships with housing, statutory and voluntary sector partners to unlock outcomes.
• Demonstrate persistence, empathy and a strengths-based approach with clients.

Responsibilities

• Manage a caseload of clients referred to SHPS in Hackney and turn assessments into action.
• Develop Personal Housing Plans and identify realistic housing solutions.
• Support access to private rented accommodation with persistence and negotiation.
• Balance priorities, maintain momentum, and safeguard and assess risks as needed.
• Collaborate with landlords, housing colleagues and agencies to sustain tenancies.

Skills

Private rented sector navigation

Housing legislation knowledge

Co-produced support plans

Caseload management

Stakeholder relationship building

Empathy and persistence

Job description

Team

Single Homeless Prevention Service (SHPS)

Location

Hackney

No. of Vacancies

1

Contract Type

Fixed Term

Hours per week

37.5

Fixed Term Duration

12 Months

Salary

Starting at £29,822.41 and rising incrementally to £32,035.46 per annum (pro rata)

Ref No

SHP2162

About the role

Preventing homelessness often comes down to what happens in the weeks and days before someone loses their home. As a Caseworker within our Single Homeless Prevention Service (SHPS) in Hackney, you’ll work at that critical point, helping single adults understand their housing options, overcome barriers and secure a route towards a safe and sustainable home.

Working closely with Hackney’s Housing Options teams, you’ll manage a caseload of people referred into the service and turn assessments into action. You’ll develop clear, co-produced Personal Housing Plans, identify realistic housing solutions and provide focused, practical support to help clients prevent or relieve their homelessness. A key part of your role will be helping people access private rented accommodation, requiring persistence, strong negotiation skills and the ability to keep momentum when housing options are limited or circumstances change.

You’ll take a proactive approach to every case: completing strengths based assessments, managing risk and safeguarding concerns, gathering the information needed to move cases forward and building strong relationships with landlords, housing colleagues and other agencies. Your focus won’t simply be on finding somewhere for someone to live, but on helping them build the stability, confidence and practical foundations to sustain their tenancy and move forward independently.

This is an opportunity to join a service working at the forefront of homelessness prevention in Hackney, where you’ll be trusted to make decisions, take ownership of your caseload and bring energy and tenacity to achieving meaningful outcomes for clients. At Single Homeless Project (SHP), you’ll join an organisation committed to supporting people to move away from homelessness and towards greater independence, with access to learning, training and development opportunities to strengthen your housing knowledge, develop your practice and continue progressing your career.

About you

• You know how to navigate the private rented sector and understand the housing and homelessness legislation that shapes the options available to clients.
• You can turn conversations into clear, purposeful support plans that are genuinely co-produced and keep people moving towards their goals.
• You’re organised, responsive and able to keep momentum across a busy caseload, balancing deadlines, targets and changing priorities without losing sight of what matters.
• You’re confident building relationships across housing, statutory and voluntary sector partners, and know how to use those relationships to unlock better outcomes for clients.
• You bring persistence, empathy and a strengths-based approach, helping people recognise what’s possible, stay engaged and build greater independence.

About us

We’re London’s leading homelessness charity – and we get things done.

Important information

This post will require an Enhanced DBS check to be processed for the successful applicant.

Our attractive benefits package includes:

• A salary increase after successfully completing six month's probationary period
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.