Caseworker

THE SINGLE HOMELESS PROJECT; London Borough of Hackney; On-site; GBP 26,000 - 34,000; Full time

Job summary

The Single Homeless Project is seeking a Caseworker in London to join the SHPS team. You will assess housing needs, develop personalised housing plans, and coordinate support with partners to prevent homelessness and sustain tenancies.

You will work closely with Housing Options and partner agencies to remove barriers, provide timely interventions and ensure clients gain stability and confidence to secure and sustain a home.

Qualifications

• Experience of completing high-quality support plans which are collaborative and focused on setting and achieving goals.
• Experience of working collaboratively with several different stakeholders in the public, private and voluntary sector to improve outcomes for clients.
• Experience of delivering high quality, structured and time limited interventions that prevented or relieved homelessness.

Responsibilities

• Undertake comprehensive assessments that lead to focused and co-produced Personal Housing Plans for each client.
• Provide a comprehensive handover of risk to other professionals who may be involved with cases.
• Work with clients to ensure an individual package of support is provided in a way that allows the client to function independently.
• Proactively liaise with internal and external specialists and agencies to maximise client support and funding.
• Assist service users to develop life skills and engage in meaningful activities to promote independence.
• Adhere to health and safety regulations and participate in lone working and drills as required.
• Engage in team meetings, supervision, and training and pursue personal development.
• Amend responsibilities as needed and help create inclusive environments for clients.

Skills

Assessment skills

Stakeholder collaboration

Time management

Tools

IT applications

Job description

Everyone deserves a safe place to call home.

Company Limited by Guarantee number 1741926 Charity Number 287779 Registered in England as Single Homeless Project

shp Single Homeless Project

Job title: Caseworker

Delegated Authority: Level 8

Team: SHPS

Responsible to: Service Manager/Team Manager

Responsible for: N/A

Job purpose

The Single Homeless Prevention Service (SHPS) exists to intervene at a critical point in a person’s housing journey, when the right support, action and advocacy can prevent homelessness from escalating or help someone move out of it more quickly.

Working in partnership with Hackney’s Housing Options teams, the Caseworker plays a key role in turning housing need into a clear and achievable route forward. The purpose of the role is to help people move beyond uncertainty and crisis by identifying realistic housing solutions, removing barriers and creating the momentum needed to secure settled accommodation.

At the heart of the role is ensuring that clients are not left navigating complex housing systems alone. Through focused, strengths-based intervention, the Caseworker helps people understand their options, make informed decisions and build the stability and confidence needed not only to secure a home, but to sustain it.

By bringing together clients, housing services, landlords and partner agencies, the role helps ensure that homelessness prevention is timely, coordinated and effective, contributing directly to better housing outcomes for individuals and reducing the likelihood of repeated homelessness.

Key accountabilities

1.0 Assessment

To undertake comprehensive assessments that lead to focused and co-produced Personal Housing Plans for each client

As appropriate undertake the assessment and completion of high-quality risk management for clients utilising information from a range of stakeholders and the client themselves.

To minimise risk to clients by identifying, reporting and following up any safeguarding concerns.

To provide a comprehensive handover of risk to other professionals who may be involved with cases.

Support Planning

To work with clients to ensure an individual package of support is provided in a way that is focused and allows the client to function independently.

Support should be delivered in a strengths-based manner with clearly defined support objectives outlined leading towards agreed goals.

Support must be focused on achieving defined outcomes, namely the prevention or relief of homelessness and the sustainment of subsequent tenancies for at least eight months.

Information Management

Produce, maintain and record accurate, relevant and up to date information including recording all contacts with clients appropriately to promote effective service delivery and evaluation.

Ensure recording systems are up to date for periodic service reviews and service development and that client information is recorded in line with the GDPR.

To ensure the timely and effective recording of information required to evidence client outcomes, contacts and any other related Key Performance Indicators for the service.

To comply with and follow any information management processes or procedures within SHP and externally if using partnership agencies databases/systems.

Partnership working

To proactively liaise, communicate and negotiate with internal and external specialists and external agencies to maximise client support services, resources and funding.

To take personal responsibility for a professional approach that enhances the reputation of the service at the project both internally and externally.

To work effectively with the local housing options team to ensure clients referred to the service are suitable and where not, why this is the case.

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Social Inclusion

To assist service users to develop life skills and partake in meaningful occupation activities to promote increased independence and involvement with the community.

To actively identify new opportunities for SHP clients that supports their own independence and involvement in the community.

Health and Safety

To be aware of the roles and responsibilities and work in accordance with SHP’s and legal guidance around health and safety at work.

To be responsible and accountable for action in and out of the office.

To take part in lone working duty to encourage the safe working of the whole team.

To adhere to fire regulations and take part in fire drills as applicable.

Teamwork and personal development

To be flexible, to share skills and knowledge and support colleagues both internally and externally.

To participate in team meetings, supervisions, performance reviews and training by being fully prepared, ready to share and discuss ideas and offer solutions.

To take responsibility for personal on-going development and learning.

Miscellaneous

SHP is at discretion to amend your responsibilities and, in addition to these, you may be required to perform other duties as may be required for the efficient running of the organisation.

To create inclusive working environments and cultures to enable colleagues and clients to feel safe and empowered to achieve their full potential.

Technical and professional know-how needed for position

When completing your application, you will be required to address (using examples) some of the points below

Experience and Knowledge

An understanding of securing accommodation in the private rented sector; with a demonstrable knowledge of Housing and other related Legislation.

Experience of completing high-quality support plans which are collaborative and focused on setting and achieving goals.

Experience of working collaboratively with several different stakeholders in the public, private and voluntary sector to improve outcomes for clients.

Experience of delivering high quality, structured and time limited interventions that prevented or relieved homelessness.

Skills and Abilities

The ability to meet deadlines, achieve targets and manage time effectively, prioritising different areas of work according to need.

The ability to work within a strength and recovery-based model and engage and motivate people to move towards an appropriate level of independence and inclusion.

A good level of numeracy, literacy and comprehension to prepare and maintain case records, communicate in writing with other agencies and analyse written and numerical information.

An ability to be self-servicing in the use of IT applications and basic keyboard skills to create letters, minutes and key work notes and to send and receive emails.