Caseworker

Victim Support; Cambridge; Remote; GBP 26,000 - 30,000; Full time

Job summary

Victim Support is looking for a dedicated Caseworker to join their Multi-Crime team, providing vital support to victims of crime. This home-based role requires strong communication skills, resilience, and experience in service delivery to help those affected by crime. Full-time work includes regular travel in Cornwall, alongside flexibility for a positive work-life balance.

Benefits

Flexible working options including hybrid working

28 days annual leave plus Bank Holidays

An extra day off for your birthday

Pension with 5% employer contribution

Employee assistance programme & wellbeing support

Ongoing training with career progression opportunities

Qualifications

• Understanding of crime's impact on victims.
• Experience in statutory or voluntary settings.
• Ability to manage complex case management.

Responsibilities

• Develop and monitor safety plans for crime victims.
• Oversee casework management of volunteer supporters.
• Engage with local providers to share service options.

Skills

Communication

Resilience

Teamwork

Job description

We have an exciting opportunity for a Cornwall-based Caseworker to join the Multi-Crime team in Devon & Cornwall, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

Office location: This is a home-based role in Cornwall, with a requirement to work approximately once a week from an office at a local partner agency in Cornwall or our local office: Suite 1, First Floor, Argosy House, Longbridge Road Plymouth PL6 8LD

Full time/Part time: Full time

Hours per week: 37.5

Work schedule: 9am to 5pm Monday to Friday with requirement to work 10:15am to 6:15pm one day per week on a rota basis

Basic Salary: £26,010 per annum plus £350 per annum Home Working Allowance

Contract type: Permanent

DBS required? Yes

Police vetting required? No

Closing Date: 18/11/2024

Ref No: 5810

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is home-based and is open to applicants living in Cornwall who have access to an appropriately confidential space in which to work. Regular travel will be required both to our office in Plymouth & throughout Cornwall, with occasional travel to Devon. Usual working hours will be Monday to Friday 9am to 5pm, however you will need to provide cover 1 day per week working 10:15am to 6:15pm on a rota basis & there may be an occasional need to work outside core hours to meet the demands of the role.

As a Caseworker, you will:

• Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing support, including providing resources, interventions, and information to all service users
• Work alongside and oversee the casework management of a small number of volunteer supporters
• Liaise and actively engage with other local providers to share information on the VS service offer and options for victims and survivors
• Use a bespoke case management system to maintain accurate and confidential records and contribute to monitoring information including outcomes collection
• Work as part of a team with staff and volunteers to provide a seamless service to clients

You will need:

• Understanding of the impact of crime on victims such as domestic abuse, sexual violence, hate crime, and anti-social behaviour
• Effective verbal and written communication skills
• Experience of successfully delivering services and working directly within statutory, voluntary, or multi-agency settings
• Ability to balance competing needs and priorities
• Ability to work independently and as part of a team
• Experience of building effective working relationships across internal and external stakeholders
• Personal resilience to manage exposure to highly emotional or sensitive demands of the role
• Ability to manage a caseload including complex case management
• Ability to use generic IT applications competently
• A driving license and access to a vehicle, as this role involves regular travel