Casework Support Administrator

Cellmark Forensic Services; East Hagbourne; On-site; GBP 21,000 - 24,000; Full time

Job summary

Cellmark Forensic Services is seeking a Laboratory Operations Support professional to assist busy laboratory and office environments, interfacing with internal and external customers to uphold excellent service.

You will manage exhibition logistics, case information input, and administrative tasks across site activities, contributing to KPI targets and quality standards.

Qualifications

• Understanding of the confidential nature of the business.
• Proficient with Microsoft Word, Excel, PowerPoint and Outlook.
• Minimum: 5 GCSEs or equivalent including English, Maths and Science.

Responsibilities

• Assist scientific staff by handling laboratory housekeeping and administration.
• Manage exhibit handling, booking, data entry, and liaising with couriers.
• Support casefile management, invoicing, and filing processes.
• Respond to customer queries and provide EPGs to scientists and Defence requests.
• Coordinate travel arrangements and sub-contracting invoicing.
• Schedule preventative maintenance for scientific instruments.

Skills

Microsoft Office

Telephone etiquette

Interpersonal skills

Education

GCSEs including English, Maths and Science

Tools

Case management system

Job description

To work within a busy laboratory and/or office environment interfacing with internal/external customers to ensure excellent customer service is upheld. Contribute towards the success of the casework teams by completing all set tasks within the Key Performance Indicators set by the line manager. Ensure quality is maintained at all times. Engage with continuous improvement initiatives.

Reporting Structure

Reporting to CSA Team Leader or Lead

Key Responsibilities & Accountabilities

Assist scientific employees by managing laboratory housekeeping, exhibit handling and administration for site to include (not exhaustive list):

• Full exhibit management, booking exhibits and inputting accurate case information onto our case management system, liaising with couriers, moving exhibits within the site and other BU's returning exhibits back to customers, triaging of forensic cases.
• Administrative tasks to include casefile management (invoicing, file retrieval, pagination and filing), customer queries, providing EPGs to scientists, defence requests and travel arrangements.
• Procurement duties for accurate invoicing of some sub-contracting work.
• General office duties, including meeting and escorting visitors and handling incoming and outgoing post.
• Maintaining key databases and assisting with data entry tasks (spreadsheets).
• Scheduling of key preventative maintenance with internal customers and contractors to help ensure scientific instruments are kept in the best condition.

Knowledge, Skills and Experience

• Understanding of the confidential nature of the business.
• Strong knowledge and experience of Microsoft packages (Word, Excel, PowerPoint, Outlook)
• Minimum: 5 GCSEs or equivalent to include English, Maths and Science

Person Specification

• Full commitment to and demonstration of upholding all CFS values.
• Excellent telephone manner.
• Strong interpersonal skills.
• Highly motivated and pro-active attitude.
• High levels of concentration.
• Excellent organisational skills.
• Ability to work to strict timelines

Physical Demands

• Sitting, using keyboard.
• Basic lifting and handling

Please note that we reserve the right to close any adverts once we have received a sufficient number of applications.

Department

Laboratory Operations Support

Contract type

Permanent

Hours

37.5

Competitive

Closing date for applications

6th September, 2026

Associated files

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