Casework Administrator (Toxicology)

Key Forensic Services; Warrington; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Employee Assistance Programme

Cycle to Work scheme

Retailer discounts

Contributory pension

Job summary

Key Forensic Services in Warrington is seeking an admin professional to provide comprehensive support to the Toxicology department, ensuring accurate management of casework and communications with customers and internal teams.

The role requires organisational skill, attention to detail and the ability to handle multiple tasks within a regulated environment. Applicants should have GCSEs in Maths and English and experience in admin.

Qualifications

• Experience in a busy administrative environment is essential.
• Experience working within the Criminal Justice System is advantageous.

Responsibilities

• Provide day-to-day administrative support to the Reporting Team Leader and reporting scientists.
• Support achievement of internal and external customer service levels and case target dates.
• Liaise with Account Managers, Customer Services and Logistics for collections, deliveries and casework.
• Maintain accurate records of outsourced cases and escalate delays or discrepancies.
• Enter and maintain data on Casework Management Systems and issue documents daily.

Skills

Customer service

Verbal & written comms

Time management

Decision making

Process improvement

Resource planning

Problem solving

Working under pressure

MS Office

Education

GCSE Maths & English

A levels (desirable)

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Company Description

KFS are one of the leading forensic providers in the UK. We pride ourselves on delivering a quality service and building strong working relationships with our customer base. Our team of forensic scientists are experienced in the interpretation and reporting of a wide range of evidence types in support of criminal investigations.

We are passionate about supporting the Criminal Justice system and want to hear from potential employees who share that same passion.

Please read the requirements of the job carefully as your application will be measured against them. Please ensure you have the experience we are looking for. This is a specialist role and as such we will only shortlist those with the relevant experience and attributes.

Position

Purpose of Role

To provide comprehensive administrative and operational support to the Toxicology department, ensuring casework activity is managed accurately, efficiently and in line with departmental procedures, customer requirements and regulatory expectations.

Role Summary

This role provides a professional and reliable administrative service to the Toxicology department. The post holder will support the effective coordination of casework, customer communications, internal systems and operational processes. The role requires flexibility, accuracy, strong organisation and effective teamwork to support the day-to-day objectives of the department.

Requirements

Duties & Responsibilities

• Provide day-to-day administrative support to the Reporting Team Leader and reporting scientists.
• Support the achievement of agreed internal and external customer service levels, standards and case target dates.
• Understand force protocols and customer preferences, liaising with Account Managers where required.
• Liaise with Customer Services and Logistics to arrange collections, deliveries and associated casework requirements.
• Support administrative processes relating to work outsourced to approved external laboratories, ensuring required documentation is accurate, complete and traceable.
• Liaise with external laboratories and internal stakeholders to support timely transfer, progression and receipt of outsourced work.
• Maintain accurate records of outsourced cases and elevate delays, discrepancies or follow-up actions in line with departmental procedures.
• Manage competing deadlines and high workloads while maintaining accuracy and professionalism.
• Contribute recommendations for improvements to processes, procedures, policies and company-wide streamlining initiatives.
• Identify case completion trends and monitor target dates to support timely casework delivery.
• Support the Reporting Team Leader and reporting team with customer feedback relating to casework delivery.
• Enter and maintain accurate data on corporate and departmental Casework Management Systems.
• Issue completed statements, delivery notes and customer notification forms by close of business each day, where required.
• Update internal systems with information required for reporting, monitoring and audit purposes.
• Coordinate expert witness requests for court attendance, including casefile retrieval, authorisation for additional statements and travel or accommodation arrangements.
• Arrange file archiving and retrieval in accordance with departmental procedures.
• Respond to customer queries in line with departmental procedures, maintaining accuracy within a strictly regulated environment.
• Support other general administrative duties as required.
• Adhere to Health and Safety policies and all relevant company procedures.

Skills & Competencies

• Excellent customer service skills.
• Strong verbal and written communication skills, with the ability to communicate effectively with internal and external stakeholders at all levels.
• Effective time management and prioritisation skills.
• Sound decision-making, planning and organisational skills.
• Commitment to developing and improving standards of service and operational excellence.
• Ability to support resource planning in response to workload demands.
• Strong problem‑solving skills and the ability to manage complexity and high volumes of work.
• Ability to work effectively under pressure while maintaining accuracy.
• Strong IT capability, including Microsoft Office applications such as Word, Excel and Access.

Personal Attributes

• Professional business manner and smart appearance.
• Highly motivated, with a positive and proactive approach to work.
• Able to work on own initiative while maintaining exceptional attention to detail.
• Able to remain calm under pressure and manage responsibility, competing priorities and deadlines.
• Able to handle challenging communications professionally and support effective resolution.
• Well‑developed interpersonal skills.
• High level of honesty, integrity and confidentiality.
• Strong work ethic and commitment to service delivery.
• Collaborative team player with a willingness to support others.
• Flexible approach to working hours where required to support departmental needs.

Qualifications

• GCSE level, or equivalent, in Maths and English is essential.
• A levels, or equivalent, are desirable.

Experience

• Experience in a busy administrative environment is essential.
• Experience working within the Criminal Justice System is advantageous.

Other information

• Terms & Conditions
• Salary - £24,683.85
• Hours - 37 per week
• Holidays - 25 days per annum plus statutory holidays (pro rated) if applicable
• Pension - Contributory
• Employee Assistance Programme
• Cycle to Work scheme
• Retailer discounts
• Location: Warrington

IN ORDER TO PASS OUR STRINGENT SECURITY VETTING YOU MUST HAVE RESIDED IN THE UK FOR THE PREVIOUS 5 YEARS FROM THE DATE OF YOUR APPLICATION. WE CANNOT CONSIDER APPLICANTS THAT HAVE NOT LIVED IN THE UK FOR THE PREVIOUS 5 YEARS AND YOUR APPLICATION WILL BE AUTOMATICALLY REJECTED.PLEASE ENSURE YOU HAVE A VALID RIGHT TO WORK IN THE UK DOCUMENT BEFORE PROCEEDING WITH YOUR ONLINE APPLICATION

KFS is committed to eliminating discrimination and encouraging diversity amongst our workforce.

Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give of their best.

One of our goals is to work within an environment free from discrimination, harassment and prejudice.

We aim to embed this in all of our recruitment and selection policies, procedures and practices.

• The closing date for this position is 28 August 2026 at 17:30 but we reserve the right to end the vacancy earlier if we find enough suitable applicants to progress to the next stage. Please note: due to the high volume of applications we receive, if you have not heard back from us within 4 weeks of the closing date please assume you have been unsuccessful on this occasion.