Casework Manager

South West Community Chaplaincy; Greater London; Hybrid; GBP 35,000 - 47,000; Full time

Job summary

South West Community Chaplaincy in Streatham Hill is seeking an experienced Casework Manager to lead frontline delivery caseworkers, supervise complex casework, and champion holistic support for unaccompanied asylum seeking youth and refugees.

This role offers hybrid working, a salary of £41,400, and opportunities to influence advocacy, policy work, and safeguarding across services for young people aged 14–25.

Qualifications

• Active IAA Level 2 accreditation in asylum, protection and immigration.
• Minimum two years' experience delivering casework to vulnerable young refugees or asylum seekers.
• Experience managing team workloads and tracking outcomes with HR support.

Responsibilities

• Lead frontline delivery caseworkers and oversee complex casework.
• Ensure service delivery meets OISC Level 2 requirements and safeguarding standards.
• Maintain CRM data accuracy and support reporting to funders and management.
• Provide line management and staff development across the team.
• Support advocacy and policy work aligned with DYP's constitution.

Skills

Empathy

Team leadership

Communication

Policy knowledge

Education

IAA Level 2 Accreditation in Asylum & Protection & Immigration

Job description

Are you an empathetic leader with IAA Level 2 Asylum and Protection and Immigration accreditation, dedicated to empowering young refugees as they rebuild their lives in the UK? Join our passionate team in Streatham Hillto lead frontline delivery caseworkers, supervise complex casework, and champion holistic support for young unaccompanied asylum seeking youth and refugees from the Horn of Africa (aged 14-25).

About the Role

We are seeking an experienced and values-driven Casework Manager (£41,400) to lead our dedicated frontline team in Streatham Hill, with hybrid working available. In this pivotal role, you will balance technical casework supervision with compassionate people management—ensuring young asylum seekers and refugees receive high-quality advocacy, advice, and trauma-informed support.

As our Casework Manager, you will manage workload allocation across caseworkers, and maintain rigorous standards across all casework. You will also provide line management, support staff development, and track outcome data to compile clear reports for funders and management. You will take an active rolein advocacy and campaigning work to drive policy change in line with DYP’s constitution.

Key Responsibilities

• Technical Supervision & Casework: Lead and safely oversee complex legal and advocacy casework, ensuring service delivery aligns with active OISC Level 2 requirements.

• Team Leadership & Development: Provide high-quality line management, regular casework supervision, and professional development support to a team of dedicated caseworkers.

• Service Quality & Compliance: Monitor workload capacity, ensure data accuracy on CRM databases (e.g., Salesforce), and uphold strict data protection and confidentiality standards.

• Safeguarding: Maintain robust child and young adult safeguarding protocols across all activities up to the age of 25.

• Reporting: Compileimpact and activity reports for internal management, trustees, and funders.

What We Are Looking For

• Active IAA Level 2 Accreditation inAsylum and Protection and Immigration.

• At least two years’ proven experience delivering casework, advice, and advocacy to vulnerable young refugees or asylum seekers.

• Demonstrated ability to manage team workloads, track outcomes, and handle operational HR procedures with support from DYP management.

• Deep knowledge of UK immigration policy, social care systems, and the specific challenges faced by unaccompanied asylum-seeking children and young adults.

• Excellent communication skills, high empathy, and a strong commitment to maintaining healthy professional boundaries.

Why Join Us?

In return, we offer a supportive, collaborative environment where your expertise directly shapes the lives of young people settling in the UK. We offer £41,400 per annum and dedicated support for your ongoing professional development.