Case Worker (Housing Support)

Connection Support; Oxford; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading charity in Oxford seeks a dedicated Case Worker to support individuals facing housing crises. The successful candidate will help clients manage their tenancies, navigate benefits, and offer empathetic guidance. Join us in making a meaningful impact to keep families in their homes with a supportive team.

Benefits

30 days annual leave (pro rata for part time)

Sick pay

Enhanced health benefits

Eco travel incentives

Childcare discounts

Retail discounts

Qualifications

• Experience in housing support or experience of homelessness.
• Ability to listen and provide support.
• Understanding of support planning processes.

Responsibilities

• Support clients in sustaining tenancies through various issues.
• Assist with accessing housing, benefits, and managing debts.
• Maintain records and write case notes.

Skills

Empathy

Communication

Support Planning

Education

Experience in housing or homelessness

Knowledge of housing and benefits processes

Tools

IT proficiency

Job description

Salary: £25,666 - £27,981 per annum, dependent on experience

Application ref: 73920

Whether it’s due to homelessness or poor mental health, the number of people experiencing a crisis is on the rise. Connection Support believes in a future where people are free from crisis. But for the times when crises do happen, we’ll be there to help every step of the way.

Does this sound like something you want to be a part of?

We are currently recruiting for a Case Worker to join our Generic Housing Support Service with a main focus supporting people within Oxford City.

About the Service

Our Housing Team in Oxfordshire provide support to people who are in danger of losing their home. Our aim is to keep a roof over people’s heads. in the past 3 years we have supported 99% of our clients to avoid eviction.

The impact you will have

Working alongside clients you will provide information and support to help people sustain their tenancies. Support could include but not limited to accessing housing and benefits, managing rent arrears or other debts, accessing support for physical, mental health or substance misuse and support with other related issues that may impact on their ability to maintain their tenancy.

Contract: Permanent, subject to funding. Full or part time available, Monday to Friday.

Salary: £25,666 – £27,981 per annum, dependent on experience. (Pro rata for part time)

Closing date: Tuesday 10 th June at 10.00am.

About you

You will have lived or professional experience in housing, or homelessness, and knowledge of the processes and application of accessing housing and benefits.

You are empathetic, caring and have a natural ability to help make the lives of others more fulfilling. You understand that sometimes all people want is for someone to listen and are able to remain calm and patient if someone is experiencing difficulties.

Ideally, you will have a good understanding of support planning processes, and you will have an understanding of IT as you will be recording, monitoring, and updating outcomes, and writing case notes for your clients.

The role supports people primarily across Oxford City, but wider travel may be required on occasion, therefore a driver’s licence and access to a vehicle is essential.

What we offer in return

Connection Support is committed to equality of opportunity, to being fair and inclusive and ensuring everyone is treated is valued, treated with respect and has a positive experience.

We welcome applications from all backgrounds and underrepresented candidates, including but not limited to Black, Asian, ethnic backgrounds, people with disabilities, neurodivergent people, LGBTQIA+, men, women, and people with lived experience.

We have been named as one of the top 10 charities to work for in the UK by Best Companies and offer fantastic benefits including 30 days annual leave (pro rata for part time), plus bank holidays, sick pay, and an enhanced benefits package which includes cover on health benefits, eco travel incentives, childcare discounts, retail discounts and much more.

Should you need additional support with your application or require adjustments to any part of our recruitment process please don’t hesitate to ask. We are more than happy to help, drop us an email or call direct to discuss your requirements.

Connection Support is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Connection Support is committed to eliminating discrimination and encouraging diversity amongst our work force. Our aim is that our team is truly representative of all sections of society. We would ask if you could take 5 minutes to fill in the Diversity form by clicking on the link below. The information provided will be used for statistical and monitoring purposes only.

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