Case Worker

Medical Update Online; Havant; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Hybrid work

Career development

Employee support program

Job summary

Medical Update Online in Havant is seeking a Case Worker to handle telephone and online safeguarding referrals within the Adults' Multi Agency Saf safeguarding Hub. You will work with a supportive team of practitioners to respond compassionately to concerns under the Care Act 2014.

You will triage referrals, complete Section 42 enquiries, signpost to relevant teams, and prepare concise reports while meeting performance targets. After induction, you may work from home up to 3 days weekly.

Qualifications

• Confident telephone communication skills and ability to 'type and talk'.
• Sound IT and record-keeping skills.
• Resilience and adaptability.
• Commitment to compassion, empathy and respect in practice.
• Awareness of the Care Act (2014), especially Section 42, or willingness to research.

Responsibilities

• Triaging telephone and online safeguarding referrals, completing Section 42 enquiries and escalation when needed.
• Providing signposting to relevant teams or partner agencies.
• Preparing clear and concise reports.
• Achieving targets for calls, online referrals and response quality.

Skills

Telephone communication

IT proficiency

Resilience

Empathy & care

Care Act awareness

Tools

Case management software

Job description

Joining our Adults' Multi Agency Safeguarding Hub (MASH) as a Case Worker, you'll handle telephone and online safeguarding referrals using your compassionate communication skills, surrounded by a supportive team of skilled practitioners.

Our team receives all adult safeguarding referrals from across the county, and we work closely with our partner agencies, including the police and the health service, to give the best possible response when concerns are reported. In line with our Care Act (2014) duties, we're committed to Making Safeguarding Personal and ensuring access to advocacy services. Although we don't meet the people who use our service face-to-face, we're the front door to Adults' Health and Care for all safeguarding referrals, so the work we do can be fast-paced and challenging, but also incredibly rewarding.

What you’ll be doing:

• Triaging incoming telephone and online safeguarding referrals, completing Section 42 enquiries, and understanding when to escalat cases to the management team.
• Providing signposting where appropriate, directing individuals to the relevant team or partner agency.
• Preparing clear and concise reports.
• Achieving performance targets on the number of calls and online referrals you complete, as well as the quality of your responses.

What we’re looking for:

• Confident telephone communication skills, and the ability to 'type and talk'.
• Sound IT and record-keeping skills.
• Resilience and adaptability.
• Commitment to demonstrating the organisation's values and behaviours, showing compassion, empathy and respect.
• Awareness of the Care Act (2014), particularly Section 42, or willingness to research ahead of the interview.

Why join us?

• Career growth: Our experienced Case Workers can be considered for our social work apprenticeship scheme, leading to a career as a Qualified Social Worker.
• Professional development: Continuous learning, mentoring and supportive supervision.
• Work-life balance: Enjoy a fulfilling career with a good balance between work and home life.
• Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.

Your working hours will be Monday-Friday 08:30 - 17:00, with a 16:30 finish on Fridays. Following your office-based induction period, you'll be able to work from home up to 3 days per week.

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other job titles you may be searching for: Social Worker, Welfare Worker, Community Worker, Casework Assistant, Case Manager, Care Manager, Social Work Assistant, Social Work Practitioner, Support Worker, Support Coordinator, Reviewing Officer.