Case Managers

CRISIS UK; Greater London; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary (fixed)

Pension scheme 8.5%

28 days’ annual leave pro rata

Travel season ticket loans

Flexible TOIL policy

Job summary

CRISIS UK is recruiting five Case Managers to join the Christmas Case Management Team in London. Based at Crisis Skylight London, you will support guests to achieve outcomes, record progress, and work with partners to provide targeted assistance during the Crisis at Christmas period.

The role requires resilience, compassion and experience in coaching and information delivery. Contract is fixed term until 31 March 2027, 35 hours per week, with work over Christmas and bank holidays.

Qualifications

• Experience coaching and providing information, advice and guidance to diverse clients.
• Solid knowledge of homelessness issues, including relevant legislation and benefits entitlement.
• Ability to work in a fast-paced environment while maintaining client-centered support.

Responsibilities

• Support guests to achieve outcomes and move away from homelessness.
• Record and monitor service user progress with accurate data.
• Receive regular supervision and access to learning and development opportunities.
• Collaborate with partners to provide flexible, person-centred support.

Skills

Coaching experience

Information and guidance

Compassion

Resilience

Job description

Salary: £44,931 per annum FTE

Closing date: 18/10/2026

Department: Client Services

Location: London

Employment type: Fixed Term

Division: London-wide Services

Hours Per Week: 35

Job Description

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Roles available: x5 roles

Location: Based onsite at Crisis Skylight London, E1, however during the operation of Crisis at Christmas (end of December to mid-January) the role will be undertaken across our Crisis at Christmas hotels all over London.

Hours: Full time, 35 hours per week. You will need to be available to work over the Christmas period and on Bank Holidays from 21 December 2026 to 12 January 2027, with time of in lieu given in accordance with Crisis’ TOIL policy.

Contract: Fixed term contract until 31 March 2027

About the role

This is an exciting time to join the Christmas Case Management Team at Crisis. This Christmas we’re determined to make our biggest impact yet and so we’re investing in the team who work across the Crisis at Christmas services in London and through an outreach-based approach thereafter. We are therefore looking to recruit five brand new case managers to support even more of our guests this year.

The role of a case manager within the Christmas Case Management Team is a varied and fulfilling role. Through collaboration with internal and external partners and advocating where necessary, you will support guests to achieve their outcomes and move away from homelessness. You will record and monitor the progress of service users, ensuring the data is accurate. You will receive regular supervision, reflective practice, and access to learning and development opportunities. Finally, you will be joining a highly experienced, motivated and supportive team seeking to improve the quality of life of people experiencing homelessness in London.

About you

We are looking for an experienced, skilled and driven people to join the team as Case Managers. Working in a fast-paced environment, you will establish open and trusting relationships with people who are/have been living on the streets or in temporary accommodation, offering high-quality information, advice and support and working in a psychologically informed way.

Many of our guests are distressed by their situation and, and the role would suit people who are both compassionate and resilient. You’ll be able to draw on your experience of coaching and providing information, advice and guidance to provide flexible, person-centred support to people who are homeless, assisting them to access accommodation and relevant services. It’s vital therefore that you have a solid knowledge and understanding of the issues affecting people experiencing homelessness including a good understanding of homelessness legislation and benefits entitlement.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

Closing date: Sunday 18 October 2026 23:55

Interview process: Competency, situational and values-based interview

Interview dates and location: Tuesday 27, Wednesday 28, Thursday 29 October at Crisis Skylight London, 50-52 Commercial St, E1 6LT

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email [e-mail] and our Talent Acquisition team will contact you to discuss how we can help.

For more information about our work please visit

https://www.crisis.org.uk/about-us/

To see our work in action please visit:

youtube.com/user/crisishomelessness

www.facebook.com/crisis.homeless

Registered Charity Numbers: E&W1082947, SC040094

CCMT Case Manager JD (PDF, KB)