High Value Administrator

CRISIS UK; Greater London; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme with employer 8.5%

28 days' annual leave

Flexible working arrangements

Wellbeing Leave

Job summary

Crisis is the national charity for people experiencing homelessness. Hybrid from our London office, E1, with travel as needed. Permanent role supporting High Value fundraising and supporter engagement.

You will help deliver high-quality experiences, manage multiple projects, and coordinate with teams to ensure accurate records and successful stewardship. Joining Crisis means contributing to ending homelessness and supporting diverse communities.

Qualifications

• Experience in administrative, customer service, supporter care or fundraising support roles.
• Strong written and verbal communication skills.
• Comfortable working with databases and systems and handling information with care.
• Organised with ability to manage multiple projects and meet deadlines.
• Collaborative while taking initiative and ownership of responsibilities.

Responsibilities

• Support the High Value team’s fundraising, stewardship and engagement activities.
• Help deliver high-quality, professional experiences for supporters at every stage of their relationship with Crisis.
• Maintain accurate records and assist with data entry in CRM and related systems.

Skills

Administrative skills

Customer service

Fundraising support

Communication skills

Database experience

Team collaboration

Tools

CRM system

MS Office

Job description

Salary: £32,025

Closing date: 07/10/2026

Department: Brand, Marketing and Fundraising

Location: Universal House

Employment type: Permanent

Division: Fundraising

Hours Per Week: 35

Job Description

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Hybrid from our London office, E1, with the requirement to travel as needed. We are open to a range of flexible working options, in line with Crisis' Hybrid Working Policy.

Contract: Permanent

About the role

This is an exciting opportunity to join Crisis' High Value team and help deliver excellent experiences for some of our most committed supporters. As High Value Administrator, you will play a key role in supporting the team's fundraising, stewardship and engagement activity, helping to ensure supporters receive a high-quality and professional experience at every stage of their relationship with Crisis.

About you

• You're highly organised and enjoy supporting multiple projects and priorities in a busy team environment.

• You have experience in an administrative, customer service, supporter care or fundraising support role.

• You're a confident communicator with strong written and verbal communication skills.

• You are comfortable working with databases and systems, maintaining accurate records and handling information with care and attention to detail.

• You have strong organisational skills, a methodical approach to your work and can manage deadlines effectively.

• You enjoy working collaboratively, while also taking initiative and ownership of your responsibilities.

• Above all, you're motivated by Crisis' mission and values and want to contribute to ending homelessness.

Please see the full Job Pack linked below for the complete list of requirements for this role.

We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.

Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary.

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.

• Pension scheme with an employer contribution of 8.5%.

• 28 days' annual leave, increasing with service.

• Enhanced family-friendly benefits.

• Flexible working arrangements.

• Wellbeing Leave to be used flexibly.

Closing date: Wednesday 7th October

Interview process: Panel interview with competency and values-based questions.

Interview date and location: Thursday 22nd October - Teams (online).

AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.

Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email [e-mail] and our Talent Acquisition team will contact you to discuss how we can help.