Case Manager

EML (Employers Mutual Limited); Newcastle upon Tyne; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

EML is seeking an experienced Case Manager to join their self-insurance team, providing vital support in workers compensation claims management. This 10-month Max Term Contract role offers flexibility, a supportive work environment, and a commitment to employee development.

Benefits

Flexibility to work from home

Corporate wellbeing program

Comprehensive learning and development opportunities

Annual company incentive scheme

Paid parental leave

Qualifications

• Demonstrated experience in worker’s compensation claims management.
• Experience in providing customer support with a focus on return-to-work processes.
• Attention to detail and accuracy in handling claims.

Responsibilities

• Provide support to clients and workers in the claims process.
• Ensure timely intervention in recovery and return-to-work outcomes.
• Engage with stakeholders to facilitate claim processing.

Skills

Empathetic

Resilient

Customer centric

Communication skills

Stakeholder engagement

Job description

Social network you want to login/join with:

• Take on a new challenge within our self-insurance team
• Work for a reputable organisation known for the amazing and supportive culture.

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

Here are just some of the employee benefits we offer at EML:

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

• A diverse and collaborative team culturelike no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through ourRewardsHubprogram
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

THE OPPORTUNITY

National Self Insurance is an arm of EML that caters to employer’s who are self-insured for their workers compensation requirements and have partnered with EML to administer their claims management function.

We now have an opportunity available for an experienced Case Manager to join our team to provide support to a major client based in NSW, playing a pivotal role in the Return to Work process. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

This is a 10-month Max Term Contract role, based from either our Parramatta, Newcastle or Brisbane officewith flexibility to work from home 3 days a week once fully trained.

YOUR RESPONSIBILITIES

• Provide a service-orientated approach that is focused on early intervention and the interests of workers and employers.
• Ensure that active and timely intervention occurs to improve recovery and return to work outcomes
• Provide workers compensation advice to stakeholders including workers, employers and providers
• Assist the worker and employer with the claim process and providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery
• Pro-actively proceed with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs

ABOUT YOU

• Demonstrated experience in worker’s compensation claims management
• An empathetic, resilient, and motivational approach to provide customer centric support
• A driven professional with highly developed written and verbal communication skills
• Careful consideration to detail with a high concern for accuracy
• Proactive, positive attitude, resilient and willingness to learn
• Strong stakeholder engagement and management

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.