Case Manager

Auriens Group

Greater London

On-site

GBP 40,000 - 60,000

Full time

2 days ago

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Benefits offered by this job

33 days Annual Leave

Life Insurance Cover

Annual Discretionary Bonuses

MedicashBHN Extras

Employee Assistance Platform

Job summary

Draycott Nursing & Care in London seeks an experienced care leader to oversee client service, staff development and quality assurance. You will manage client assessments, care plans and on-call support while ensuring high professional standards across teams.

The role requires strong nursing and care leadership skills, excellent communication and a commitment to safeguarding and regulatory compliance. On-site work within a luxury London complex is expected.

Qualifications

Experience delivering care services and supporting people with daily living needs.
Experience supervising social care services, including live-in care assignments.
Strong knowledge of person-centred care planning, risk assessment, safeguarding, health and safety, and regulatory compliance.
Proven ability to lead, guide and develop care staff.
Strong written, administrative and digital skills, including experience of care management systems.
Excellent communication, listening and relationship-building skills.
Enhanced DBS clearance.

Responsibilities

Complete comprehensive client assessments, risk assessments and personalised care plans.
Review care delivery regularly and respond to clients’ changing needs and outcomes.
Coach, supervise and assess the competency of care assistants.
Support staff induction and mobilisation into new care packages.
Undertake quality assurance visits, audits, care plan reviews and equipment and care kit checks.
Manage complaints, incidents and service quality concerns, implementing timely corrective actions.
Monitor and respond to Early Warning System and electronic medication administration record alerts.
Promote safeguarding, confidentiality, dignity, independence and regulatory compliance.
Collaborate with Care Coordinators and other stakeholders to deliver seamless, responsive services.

Skills

Care delivery

Staff supervision

Person-centred care

Risk assessment

Safeguarding

Health and safety

Regulatory compliance

Leadership

Communication

Digital skills

Care management systems

DBS clearance

Education

NVQ Level 3 in Care

NVQ Level 4 in Care

Train the Trainer qualification

Full UK driving licence

Job description

About Draycott Nursing & Care

We are a recognised market leader in nursing, domiciliary, social and personal care. We pride ourselves on our professional and discreet service with our staff applying our 4 Cs; Compassion, Collaboration, Competence and Commitment.

You will have a chance to work alongside the gold standard in Registered Nurses and Carers. Our daily and live-in care enables our clients to remain in their own home whilst being cared for by professional and highly trained Carers and Registered Nurses.

For over 30 years Draycott Nursing and Care has been recognised by doctors, consultants and clients for exceptionally high professional standards and 24/7 support. Now driving an exciting partnership to provide on-site healthcare within a unique new complex of 5-star luxury London apartments.

About You and the Role

We are looking for a compassionate, organised and proactive leader who combines strong care expertise with excellent communication and customer service skills. You will be confident working independently and collaboratively, able to respond calmly to operational challenges, and committed to maintaining accurate records and consistently high standards.

You will work closely with clients, families, care staff and healthcare professionals to maintain excellent care standards, support new care packages and develop our care teams. This varied role combines client service, staff leadership, quality assurance and operational support, including participation in the out-of-hours on-call rota.

Key Responsibilities

Complete comprehensive client assessments, risk assessments and personalised care plans.
Review care delivery regularly and respond to clients’ changing needs and outcomes.
Coach, supervise and assess the competency of care assistants.
Support staff induction and mobilisation into new care packages.
Undertake quality assurance visits, audits, care plan reviews and equipment and care kit checks.
Manage complaints, incidents and service quality concerns, implementing timely corrective actions.
Monitor and respond to Early Warning System and electronic medication administration record alerts.
Promote safeguarding, confidentiality, dignity, independence and regulatory compliance.
Collaborate with Care Coordinators and other stakeholders to deliver seamless, responsive services.

Essential Skills and Experience:

NVQ Level 3 in Care.
Experience delivering care services and supporting people with daily living needs.
Experience supervising social care services, including live-in care assignments.
Strong knowledge of person-centred care planning, risk assessment, safeguarding, health and safety, and regulatory compliance.
Proven ability to lead, guide and develop care staff.
Strong written, administrative and digital skills, including experience of care management systems.
Excellent communication, listening and relationship-building skills.
Enhanced DBS clearance.

Desirable Experience: