Case Manager

Davies Talent Solutions; England; Remote; GBP 60,000 - 80,000; Full time

Job summary

A prominent company is seeking a remote Case Manager for a 3-month contract to support a leading UK bank. The role involves conducting detailed reviews of historical motor finance cases to assess customer detriment. Candidates should demonstrate strong analytical skills and ideally have experience in financial services, ensuring consistent and fair resolution of cases.

Qualifications

• Experience in financial services or regulatory reviews is advantageous.
• Commitment to fair and customer-focused outcomes.

Responsibilities

• Conduct comprehensive reviews of motor finance cases.
• Evaluate customer journeys to identify financial detriment.
• Document findings and present outcomes to internal panels.

Skills

Strong analytical skills

Excellent written communication

Confidence in presenting information

Job description

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Davies Talent Solutions provided pay range

This range is provided by Davies Talent Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Remote | 3-Month Contract | £165 per day | Client: UK Bank

We are currently recruiting for a

Case Manager – Motor Finance Review (Contract)
Remote | 3-Month Contract | £165 per day | Client: UK Bank

We are currently recruiting for aCase Managerto support a leading UK bank in conducting detailed reviews of historical motor finance cases. This is a fully remote, contract role offering a day rate of£165for an initial3-month period.

About the Role: As a Case Manager, you will be responsible for conductingend-to-end reviewsof customer journeys within historical motor finance agreements. Your objective will be to assess whether customers experienced financial detriment and determine if redress is appropriate.

Key Responsibilities:

• Conduct comprehensive reviews of motor finance cases in line with regulatory expectations.
• Evaluate the full customer journey to identify any potential financial detriment.
• Clearly document your findings and provide a well-reasoned rationale for decisions.
• Present case outcomes to internal panels with clarity and confidence.
• Collaborate with internal teams to ensure consistency and fairness in case handling.

What We’re Looking For:

• Strong analytical and investigative skills.
• Excellent written and verbal communication.
• Confidence in presenting complex information to stakeholders.
• Experience in financial services, complaints handling, or regulatory reviews is advantageous.
• A commitment to delivering fair and customer-focused outcomes.

Contract Details:

• Duration:3 months
• Rate:£165 per day (via umbrella)
• Location:Fully remote
• Client:A well-established UK bank

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Finance

• Industries

  Banking

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