Senior Case Manager

West London NHS Trust; London; On-site; GBP 54,000 - 61,000; Full time

Job summary

Join West London NHS Trust's Community Independence Service, providing nursing and therapy interventions for older residents. This role requires strong clinical assessment skills, excellent communication, and the ability to work collaboratively with healthcare teams, focusing on improving patient care outcomes.

Qualifications

• Registered nurse or allied health professional.
• Experience at Band 6 level required.
• Knowledge of clinical governance and risk assessment processes.

Responsibilities

• Complete physical observations and mental capacity assessments.
• Liaise with internal teams on patient management.
• Provide clinical supervision to junior staff.

Skills

Communication

Leadership

Clinical assessment

Team collaboration

Patient management

Education

Degree / Diploma in Nursing, Paramedic, Physiotherapy or Occupational Therapy

Registration with NMC or HCPC

Level 2 Maths and English (GCSE)

Job description

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Site Community Indepence Service Town London Salary £54,320 - £60,981 per annum inclusive of 20% HCAS Salary period Yearly Closing 30/06/2025 17:00

West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.

We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.

Job overview

Do you want to be part of a team making Hammersmith & Fulham a great place to grow old?The Community Independence Service (CIS) provides planned and unplanned nursing and therapy interventions for older residents who have had a recent deterioration in their physical health and is run jointly between West London NHS Trust and CNWL Foundation Trust across the three inner London Boroughs.We are looking to recruit an enthusiastic and self-motivated clinician, who will be an integral member of the team.

You will have excellent communication skills, experience completing person-centred holistic physical and cognitive assessments and care for people with moderate to severe frailty.You will delegate work to the team coordinators and be supported by local geriatric consultants.You will have good organisational skills and be able to manage your own workload to meet competing priorities. The role involves collaboration with internal and external stakeholders across the system.

Main duties of the job

Working as a member of the Community Independence Service you will be skilled in completing physical observations such as top to toe, NEWS2 and mental capacity assessments, identifying whether the person has deteriorated and taking appropriate action.You will organise and chair Best Interest meetings for those who require support expressing their wishes.

You will liaise with the Rapid Response team regarding capacity and stepping down cases to Case management where appropriate.You will attend local Primary Care Network (PCN) meetings to contribute to the health and social care needs of local residents, identifying cases suitable to support through the CIS Case Management caseloads.

You will provide clinical and operational supervision to the health and social care coordinators in case management and deputise for the pathway leads at meetings or in their absence alongside your rapid and rehab colleagues.

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as ‘Good’ overallby the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Detailed job description and main responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person specification

Qualifications

• Degree / Diploma in Nursing, Paramedic, Physiotherapist or Occupational Therapist
• Registration with NMC as a nurse or HCPC as an allied health professional
• Attained at least Level 2 Maths and English (equivalent to GCSE grade 9-4 (A*-C))
• Non-Medical Prescribing
• Cannulation/ IV Therapy
• Leadership Training

Experience

• Working in MDT
• Substantive experience working at Band 6 level
• Teaching and mentoring students
• Managing sub -acute episodes of care or long term conditions.
• Experience of advance care planning and End of Life care identifying and managing clinical situations working with Coordinate My Care (or similar system) requirements.
• Experience of undertaking complex assessments and to manage short term episodes of care.
• Experience of participating in Clinical Supervision.
• Experience of working collaboratively with a variety of agencies and professionals and across organizational boundaries.
• Experience in managing, auditing, and evaluating services, discharge process
• Quality Improvement Projects
• Community experience

Knowledge & Skills

• Significant knowledge across a range of patient conditions, including frailty, dementia, delirium, falls, COPD, Hypertension, heart failure, UTI – acute on chronic illness.
• Knowledge, understanding and awareness of memory impairment, cognition and the effects on health and wellbeing.
• Knowledge and ability to use NEWS2/SBAR.
• Knowledge of clinical governance processes, risk assessment and personal accountability. Datix Incident reporting and reviews
• Knowledge of current NHS and policy initiatives
• Skilled decision maker with sensitivity to political and organisational issues.

Skills

• Ability to perform in depth Clinical History taking and clinical examination skills
• Ability to lead and present in MDT and handovers
• Competent across a range of IT packages incl Microsoft Office and Patient Records Systems
• Considers consequences and impacts of decisions and is decisive in times of change, challenge and ambiguity.
• High level communication skills, confident and open style of communication; routinely tests for understanding of own message.
• Ability to work alongside partner organisations and collaborate on joint care planning.
• Experience of managing acute episodes of care, cellulitis, urinary tract infection (UTI), falls, functional, mobility, cognitive impairment.
• Experience of venepuncture.
• Experience of working in an acute setting with high acuity patients i.e. London Ambulance Service, A&E, Intensive Therapy Unit
• Experience of delivering short term episodes of care i.e. from 3 – 7 days
• Experience of prioritising and managing own workload.
• Evidence of own Clinical Supervision/ Reflective Practice
• Experience of safe patient handling

Other Requirements

• Self awareness – knows own strengths and weaknesses. Empowers others to achieve goals, adopts a” can do” approach.
• Contributes towards improving quality in own work area and encourage others to do so.
• Self management – demonstrates personal resilience, recognises the anxieties of others and helps them manage appropriately.
• Deals with criticism constructively and recognises how issues relate to the “greater good of patient care”
• Personal Integrity - Has a strong commitment to openness, honesty, inclusiveness and high standards.
• Promotes partnership and collaboration and demonstrates respect to manager and team colleagues.
• Has the ability to harness the views and contributions of others
• Have insight into own strengths and development areas with respect to the trusts values and behaviours
• Shows flexibility and adaptability to changing situations and team circumstances. Able to provide evidence of where you have demonstrated the Trust’s Values and behaviours
• Able to demonstrate excellence in Customer Service.
• Used to working in a busy environment, ready and willing to work long days and weekends.

As an employee of West London NHS Trust, you have a responsibility to maintain a sound understanding of, and a commitment to uphold the National Health Service values and principles set out in the NHS Constitution.

We reserve the right to close adverts prior to the closing date stated should we receive a high volume of applications.

By applying for this post you are agreeing to West London NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, you will be required to undergo a pre-employment checks which can take between 4-8 weeks . After which your information will also be transferred into the national NHS Electronic Staff Records system (ESR ).

Please ensure you include email addresses for your referees which MUST be at supervisory or managerial capacity covering the last 3 years of employment to date to avoid delay in the recruitment process.

West London NHS Trust is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

We encourage the thoughtful use of technology as a demonstration of strong time management and a commitment to innovation. However, we encourage applicants to personalise their recruitment application to showcase their unique skills and experiences.

While AI-generated content can be a helpful tool, relying solely on generic responses instead of highlighting your own strengths and achievements may impact the success of your application. The success of an application will always be assessed against the essential and desirable criteria for the role, so it is important to ensure that your application and any supporting information clearly demonstrate how you meet these requirements.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

At West London NHS Trust, we want you to support you to build a career you can be proud of and this starts before your first day with us. Our people live our values every day as they deliver, manage and work to improve our services to patients, carers, families and other professionals.

We’re committed to making our recruitment process clear and efficient. It’s in everyone’s interest that we get the very best people on board as soon as we can.