Case Manager

Rolls-royce; East Midlands; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Generous Annual Leave

Retirement Savings Trust

Group Life Assurance

Group Income Protection

Rolls-Royce Shares Matched

Digital GP

Job summary

Rolls-Royce is seeking a Case Manager to provide specialist advice to Senior Leaders in HR and the business on all aspects of case management. You will support the case team, manage end-to-end processes, and provide actionable insights and improvement plans.

You will upskill people leaders, assist with early conciliation and tribunal claims, and drive timely investigations, ensuring compliance with policies and legal updates. A data-driven, collaborative approach is essential.

Qualifications

• Degree qualified in a Business or HR discipline or equivalent experience.
• Extensive experience managing tribunal claims, discipline and grievance processes.
• Experience in Case Management across end-to-end HR processes.
• Ability to articulate and present data to leaders with strong numeracy.

Responsibilities

• Conduct investigations and support disciplinary hearings under the Disciplinary Procedure.
• Support leaders with grievances and resolve conflicts quickly.
• Manage end-to-end processes for tribunal claims and early conciliation requirements.
• Train and guide leaders in all aspects of Case Management.
• Produce trends and analyse data for various HR areas.
• Identify lessons learned and implement process improvements.
• Drive policy compliance and continuous improvement across HR procedures.
• Identify legal challenges and resolutions and respond to updates.

Skills

Case management

Data analysis

Investigation

Stakeholder influence

Employee relations

Education

Degree in Business or HR

Tools

Workday

Excel

PowerPoint

Word

Job description

An exciting opportunity has arisen for a Case Manager to join the team in the UK. Provide specialist advice to Senior Leaders in HR and the business on all aspects of case management, support the case team with managing cases and expert advice. Supporting the management of Early Conciliation and Tribunal Claims, including representing the company at tribunal hearings. Drive timescales, improvement activities and procedure changes including requirements in relation to the rights bill changes. You will use several tools to support you in the role such as Company Policies, Workday, and IT platforms. You will be required to manage end to end processes, provide the business with key insights and action plans to address trends and areas for improvement. You will support a programme of work to upskill people leaders and provide support and guidance as required.

What you will be doing:

• Conduct investigations and support disciplinary hearings under the Disciplinary Procedure and supporting People Leaders with Grievances raised by Employees
• Support people leaders with conflict issues and driving a speedy resolution
• Help manage the end-to-end process for tribunal claims and requirements for early conciliation
• Train, support, and guide leaders in all aspects of Case Management
• Produce Trends and Analysing data for all Business area on various Employee Relation aspects
• Responsible for identifying lessons learnt on all processes and identifying and implementing improvements
• Driving compliance and continuous improvement in all relevant policies, procedures and practice
• Identify legal challenges and resolutions
• Identify policy and procedure changes based on legal updates
• Degree qualified in a Business or HR Discipline or equivalent experience
• Extensive Experience in managing tribunal claims, discipline, grievance, and conflict issues through the process
• Case Management experience

Preferred requirements:

• Articulate, numerate with the ability to manipulate, and present data as required
• Comfortable around key tools including Excel, PowerPoint, Word
• Good working knowledge of HR processes and the relevant IT systems to support those processes, Workday would be an advantage
• Well-developed customer and relationship management skill set
• Ability to influence people leaders effectively in a business environment
• Problem solving approach to process improvement

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting, and connecting people everywhere.

By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

Regional Benefits

• Generous Annual Leave
• Retirement Savings through the Rolls-Royce Retirement Savings Trust
• Group Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls-Royce
• Group Income Protection provides an income in the event that you are unable to work due to illness or injury
• Your Shares: Matched is a simple way to own Rolls-Royce shares and invest in our future, together. Buy one share, get one free! Rolls-Royce | Your Shares: Matched
• Digital GP provides a convenient way for you to access GP consultations

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient, and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.