Case Management Coordinator

Holcomb Brand; Exton; On-site; GBP 49,000 - 59,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Tuition reimbursement options

Flexible Spending Accounts

Job summary

Holcomb Behavioral Health Systems seeks a Psychosocial Coordinator to lead a dynamic program, supervise staff, and ensure high-quality care for clients. You will oversee day-to-day operations, coach the team, and step in with direct client services when needed to maintain seamless service delivery.

The role requires a Bachelor's in a behavioral health field, active licensure is preferred, and relevant clearances. A full-time position with comprehensive benefits awaits the right candidate.

Qualifications

• Bachelor's degree in a behavioral health discipline.
• Peer Supervisor License preferred but not required.
• Clearances: Pennsylvania Child Abuse Clearance, Criminal Clearance, and Fingerprint-based federal criminal history; valid Driver's License; not listed on any Medicaid/Medicare Exclusion list.

Responsibilities

• Lead the psychosocial program day-to-day, overseeing staffing and service quality.
• Provide hands-on supervision and coaching to the team, individually and in groups.
• Engage in direct client services when needed and be available for emergencies 24/7.
• Coordinate back-up supervision and support other programs as required.
• Manage staffing, documentation, billing, and re-authorizations with precision.

Skills

Leadership

Supervision

Customer service

Billing liaison

Education

Bachelor's degree in behavioral health

Tools

Documentation systems

Billing systems

Job description

Lead a Team That Changes Lives

Are you ready to step into a leadership role where your work directly shapes recovery outcomes for the people who need it most? As our Psychosocial Coordinator, you'll run the day-to-day operations of our program, supervising a dedicated team, guiding clients and making sure every service delivered meets the highest standards of care.

This is more than a management job. It's a chance to build a program you're proud of, mentor staff who look to you for direction, and be the steady hand that keeps care moving forward — even in the toughest moments.

What You'll Do

Lead the Program

• Own the day-to-day success of your psychosocial program, from staffing to service quality
• Provide hands-on supervision and coaching to your team, individually and in groups
• Step in with direct client services whenever the program needs you
• Be the point person your staff can count on — including 24-hour availability for emergencies
• Support fellow programs with backup supervision when needed

Keep the Program Running Strong

• Manage staffing, documentation, billing, and re-authorizations with precision and speed
• Partner with Accounting to resolve billing issues quickly
• Keep spending on track and minimize unnecessary costs
• Maintain equipment and facilities, flagging repairs or replacements early
• Ensure full compliance with licensing standards, contracts, and agency policy
• Partner with your supervisor to shape the program's annual plan
• Track performance improvement indicators, census, and outcome data
• Run regular staff meetings that turn insight into action
• Report incidents promptly and transparently
• Represent the agency professionally with payers, community partners, and at interagency meetings
• Respond quickly and thoughtfully to client complaints or grievances
• Handle HR-approved disciplinary actions in line with agency policy

What You Bring

• Education: Bachelor's degree in a behavioral health discipline
• Licensure/Certifications: Peer Supervisor License preferred but not required
• Clearances: Pennsylvania Child Abuse Clearance, Criminal Clearance, and Fingerprint-based federal criminal history; valid Driver's License; not listed on any Medicaid/Medicare Exclusion list

Additional relevant experience and/or education may be considered in place of the above, at the Personnel Officer's discretion.

What's In It for You

Full-time employees (30+ hours/week) enjoy a robust total rewards package:

• Competitive pay
• Medical, Dental, and Vision insurance
• Tuition reimbursement options
• Flexible Spending Accounts (Health, Dependent, and Transportation)
• Life and Disability insurance
• Paid Time Off
• 403(b) retirement plan with employer match
• Employee recognition programs
• And more!

About Us

Our services span educational, employment, vocational, residential, habilitative, and behavioral health support, delivered through a network of national and international affiliates — giving us a comprehensive, holistic approach to improving lives.

Holcomb Behavioral Health Systems, accredited by the Joint Commission, provides a full continuum of care for people facing mental health, substance abuse, intellectual and developmental disabilities, and co-occurring disorders across southern and central Pennsylvania, central New Jersey, Delaware, and Maryland. We also offer prevention and educational programming for youth, parents, and adults to promote healthy choices and lifestyles.

Ready to lead with purpose? Learn more about growing your career with Chimes at chimes.org/Careers .

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.