Case Coordinator

Dentogenics; Harrogate; On-site; GBP 28,000 - 32,000; Full time

Job summary

Dentogenics Dental Lab is seeking a proactive Case Coordinator to oversee dental case intake and delivery in Harrogate. The role involves coordinating communication between labs and dentists, ensuring case accuracy, and providing exceptional customer service. Ideal candidates will have a background in dental environments and display strong organizational skills in a fast-paced setting.

Benefits

Opportunities for professional development and training

Supportive and collaborative team environment

23 days' holiday per year plus Bank Holidays

Qualifications

• Previous experience in a dental laboratory or customer service environment is highly desirable.
• Strong organizational skills with excellent attention to detail.
• Exceptional communication skills, both written and verbal.

Responsibilities

• Manage the intake and tracking of dental cases, ensuring communication between the lab and clients.
• Log new cases accurately and follow up on missing information.
• Provide timely updates on case status and resolve queries.

Skills

Organizational skills

Communication

Attention to detail

Problem-solving

Education

Experience in dental laboratory or clinic

Tools

Lab management systems

Job description

2 days ago Be among the first 25 applicants

Dentogenics Dental Lab is seeking a proactive and detail-oriented Case Coordinator to join our team in Harrogate. This pivotal role is responsible for managing the intake and tracking of dental cases, ensuring seamless communication between our lab, dental clinics, and dentists, and delivering exceptional customer service throughout the case lifecycle.

Key Responsibilities

• Accurately log all new cases on the Evident lab management system, ensuring all required information is complete, including shades, photos, and supporting documentation.

• Review incoming case submissions to confirm receipt of all necessary details; proactively follow up with clinics or dentists to obtain missing information.

• Serve as the primary point of contact for dental clinics and dentists, providing timely updates on case status, production timescales, and delivery schedules.

• Liaise directly with dentists to clarify case requirements, resolve queries, and manage expectations regarding turnaround times.

• Coordinate with internal production teams to track case progress and ensure all cases are completed and dispatched on schedule.

• Communicate professionally and promptly with clients throughout the production process, ensuring a high standard of customer service at every stage.

• Address and resolve any issues or delays, keeping all stakeholders informed and ensuring client satisfaction.

• Support continuous improvement by identifying opportunities to streamline case intake and communication processes.

Key Skills and Experience

• Previous experience in a dental laboratory, dental clinic, or customer service environment is highly desirable.

• Strong organisational skills with excellent attention to detail.

• Proficient in using management systems.

• Exceptional communication skills, both written and verbal, with the ability to build positive relationships with clients and colleagues.

• Ability to manage multiple tasks, prioritise effectively, and work under tight deadlines.

• Problem-solving mindset with a commitment to delivering outstanding customer service.

Salary Range £28 - £32k per annum (DOE)

• Opportunities for professional development and training

• Supportive and collaborative team environment

• 23 days' holiday per year plus Bank Holidays

Location: Harrogate, HG3, North Yorkshire

Hours: Full-time, Monday to Friday 9-5

We would love to hear from you if you are passionate about client service and thrive in a fast-paced, detail-driven environment. Apply today to join the Dentogenics Dental Lab team!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Dentists

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