Case Administrator Team Leader

Hertfordshire Constabulary; Hatfield; On-site; GBP 35,000 - 48,000; Full time

Job summary

Hertfordshire Constabulary seeks a Team Leader to oversee Case Administration and ensure seamless progression of cases within the Criminal Justice system. The role requires strong leadership to manage a team, allocate tasks by skill, and ensure adherence to policies and procedures on site.

Applicants should demonstrate experience in staff welfare, HR collaboration, and effective risk management in high-demand environments, including liaison with police, CPS, and court services.

Qualifications

• In-depth knowledge of the Criminal Justice system and Case Administration at Team Leader level.
• Experience managing a team, allocating tasks by skill and capacity, and implementing training needs.
• Evidence of staff welfare management and collaborating with HR to support staff in high-demand environments.
• Ability to negotiate daily with partners and manage multi-agency collaboration to support case progression.

Responsibilities

• Lead a team to ensure seamless progression of cases into the Criminal Justice system.
• Allocate tasks and monitor performance, ensuring adherence to policies and procedures.
• Engage with CJ partners to maintain trust and ensure timely case handling.

Skills

Team leadership

Policy adherence

Stakeholder negotiation

HR liaison

Job description

The successful applicant will have an in-depth knowledge and understanding of the Criminal Justice system and the Case Administration role at Team Leader level. This is a full time role working a shift pattern Monday to Friday each week on site.

The role is key in ensuring that CJ partnership processes and protocols are fully met providing seamless progression of cases into the Criminal Justice system and building and maintaining trust and confidence with our CJ partners.

Team Leader applicants will provide strong evidence of effective management of a team which can be applied to Case Coordinators and in turn Case Administrators. They will demonstrate how they identify and deliver training needs, ensure correct allocation of tasks commensurate with skill sets and capacity, and ensure adherence to organisational policies and procedures. They will provide evidence of effective and supportive staff welfare management, ability to engage with HR partners to apply the appropriate support to staff, and an ability to support staff performance in a high demand environment.

Applicants will provide evidence of their ability to negotiate daily with collaborative partners, responding to emerging and spontaneous risks to prosecution cases in both remand and charge and bail cases. In-depth experience linking police investigations, the Crown Prosecution Service and His Majesty’s Court’s and Tribunals Service is vital to this role. Evidence of effective prioritisation ability to support multi agency collaboration relationships is essential.

The successful candidate will be adept at influencing and negotiating senior police managers where strict timescales pose risk to case success. They will provide support to officers and supervisors in the effective use of corporate and data management systems. They will provide evidence of horizon scanning risks to CJ processes, and implementation of risk mitigation measures in the pursuit of effective Criminal Justice for victims of crime.

Additional Advert Information

• Internal Applicants
• Vetting Process
• Please note that, as part of the vetting process, the BCH Vetting Unit may need to contact your current line manager for a Supervisor Appraisal. This requirement aligns with the 2025 National Guidelines for Vetting (APP 6.5.18).
• Examples of when this may apply to
• Transferring to another force
• Moving into a role requiring MV clearance (even if you currently hold MV clearance)
• Moving into or working in a role involving close contact with vulnerable individuals

• Redeployment and Redundancy
• This vacancy is open to employees at risk of redundancy and will remain available to redeployees until a final offer has been agreed and accepted.
• Redeployees at risk of redundancy will take priority over all other applicants at any stage of the recruitment process. If successful, redeployees will remain on their home force’s terms and conditions.
• Role Profile
• We recommend downloading and saving a copy of the role profile, as it will no longer be accessible once the advert closes.
• Commitment to Inclusion
• As a Disability Confident Leader, we are committed to creating an inclusive workplace where everyone feels respected, valued, and able to be themselves. We provide workplace adjustments wherever needed so that all colleagues can thrive.
• If you have a disability and meet the minimum criteria for the role, you will be guaranteed an interview under the Offer an Interview Scheme.