Team Leader - Road Traffic Allegations & Collision Administration

Sussex Police; Guildford; On-site; GBP 31,000 - 35,000; Full time

Benefits offered by this job

Career progression

LGPS pension

Annual leave

Discounts for everyday spend

On-site gym

Parental leave

Wellbeing support

Healthcare discounts

Job summary

Guildford-based role within the Surrey Police Criminal Justice Unit, seconded to Sussex Police, leading the Online Allegations & Road Traffic Collision Digital Administration Teams. The post requires proven leadership, management of approx. 5 staff, and ability to drive performance while maintaining high professional standards.

The role is an 18‑month secondment with a fixed-term contract. Flexible working patterns may apply after probation, with base at Guildford Police Station and some

Qualifications

• Desirable experience of leading and supervising a team (minimum 12 months).
• Proven experience in road traffic or ability to quickly learn a new field.
• Proactive, self‑driven with a focus on achieving team performance goals.
• Ability to prioritise and multi‑task under pressure.
• Strong interpersonal and customer service approach in communication.

Responsibilities

• Oversee the Online Allegations & Road Traffic Collision Digital Administration Teams; direct line management for ~5 staff.
• Lead delivery of service against SLAs; drive performance and standards.
• Build relationships with partner agencies to ensure efficient, professional service.
• Manage day‑to‑day workload of the team; adapt plans as needed.
• Support court appearance requirements when necessary and maintain processes.

Skills

Leadership

Team supervision

Performance management

Stakeholder management

Interpersonal skills

Communication

Job description

Division / Department - Criminal Justice
Grade - Grade F
Status - Full Time
Contract Type - Secondment
Salary Grade Range - £31,345 - £35,020
Working Hours - 36.0 Hours per Week
Shift Allowance - No
Politically Restricted - No
Location - Guildford

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

Chief Constables' Message

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

We wish you all the very best with your application.

The Role & Key Responsibilities

From your first day with us you will be part of a policing family making a real difference.

It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.

We are recruiting! Come and work for us and help to make Surrey safe.

This is an 18 month secondment / fixed term contract position.

Surrey Police Criminal Justice Unit has an exciting opportunity to join us as a Team Leader with responsibility for the Online Allegations & Road Traffic Collision Digital Administration Teams. The successful candidate will either have proven experience in road traffic, or can evidence fast and competent learning in a new field.

The Online Allegations Team is responsible for receiving and reviewing submissions from members of the public of poor driving on Surrey’s roads. The majority of reports contain dash camera footage and the team review and progress appropriate submissions to court or out of court disposals as appropriate. The team currently comprises three individuals.

The Road Traffic Collision Digital Administration Team is responsible for receiving and progressing requests from insurance companies for copies of police collision reports and associated documentation. The team also monitor the email inbox for the collision team and are therefore a point of contact for officers and the public. The team currently comprises two individuals.

Due to nature of the wider traffic department the Team Leader will be based in, there may be the occasional need to assist the Police Led Prosecution Team in presenting cases at court.

This role has less flexibility than with other roles in respect of working days due to its unique nature. Any flexible working patterns could not include Monday, Wednesday or Friday as a non-working day.

This role is based at Guildford Police Station. To support the Force’s commitment to provide an agile and flexible workforce, you will have the opportunity to flexibly work at home or away from your normal place of work some of the time where appropriate once the initial probation/introductory assessment period is successfully completed.

In return, working for Surrey Police in this role offers professional satisfaction as well as the opportunity to make a real difference to the lives of other people in keeping the roads of Surrey safe.

Please note that interviews will be held Monday 24 th August – Wednesday 26 th August.

Key Responsibilities

• The Team Leader oversees and leads the Online Allegations & Road Traffic Collision Digital Administration Teams, with direct line manager responsibility for approximately 5 individuals.
• Strong leadership, service delivery, partnership working and performance management
• Inspirational leadership to enable the delivery of key CJ objectives and services against agreed service level agreements and in line with national and local legislation.
• Responsibility for undertaking day-to-day supervision and line management whilst also providing advice to pro-actively solve queries.
• Build and maintain relationships with key colleagues and partner agencies to ensure an efficient and professional service.
• Management of day-to-day workload of your team
• Confident and adaptable at short notice to re-prioritise and alter daily plans in accordance with the wider needs of the department, which may include attending court or covering for another team leader
• Maintain all processes and procedures, but flexible to adapt to the changing demands of the criminal justice area of business and pro-actively identify opportunities for improvement where possible

Skills & Experience

• Desirable experience of leading and supervising a team ideally for a minimum of 12 months, however, this could be gained either in an informal capacity or formally covering a role within CJ.
• Must have either have proven experience in road traffic, or be able to evidence fast and competent learning in a new field successfully
• Demonstrable experience of proactively taking self-responsibility to contribute to achieving and maintaining team performance levels by acting where required and overcoming any barriers
• Ability to prioritise and manage your own workload and demonstrable experience of multi-tasking and prioritising while under pressure is key
• Strong interpersonal skills and customer service approach to deal with enquiries and when appropriate, be able to negotiate both verbally via the telephone and in meetings as well as in written communication
• You will lead by example, set clear objectives, and help your teams to achieve these.

Why Work With Us?

Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working.

We take pride in looking after our people and offer a variety of benefits;

• career progression
• contributory pension scheme (LGPS)
• generous annual leave allowance
• discounts for everyday spend
• on-site gyms and a range of sports clubs
• generous and supportive parental leave
• financial and mental wellbeing guidance and support
• discounted contributory healthcare scheme

For further information, please contact either –

We are only as good of our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.

We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities. For more information, you can read our full anti-racism statement here .

We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.

Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding [e-mail] to your address/contact list to ensure you receive all communications.

This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.

Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;

• vacancies in collaborated units are available to all officers and staff across both Forces
• vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally
• if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment

Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.