Criminal Justice Caseworker - Various Teams

Surrey Police Service; Guildford; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Career progression

LGPS pension

Annual leave

On-site gym

Job summary

Surrey Police in Guildford is seeking a Caseworker to join the Criminal Justice division on a permanent basis. The role focuses on maintaining digital case files, ensuring compliance with procedures, and supporting policing-related casework across partner agencies.

The position offers a hybrid model with potential for flexible work arrangements. You will liaise with CPS, HMCTS, and Probation Services, managing enquiries from the public, police officers, and supervisors while sustaining data

Qualifications

• Proven ability to work to strict deadlines, managing a high personal workload whilst balancing competing demands with minimal supervision.
• Experience of collating and maintaining digital records and databases to a high standard of data quality.

Responsibilities

• Maintain and administer digital case files in line with Surrey Police and national procedures.
• Manage requests and enquiries from partner agencies and the public via multiple channels.
• Progress live cases, identify blockers, and ensure timely, accurate case management.
• Develop and maintain collaborative relationships with police colleagues and criminal justice partners.
• Work flexibly from Guildford Police Station and remotely when appropriate.

Skills

Deadline management

Data quality

Interpersonal skills

Database literacy

Communication

Job description

Vacancy Information

Division / Department - Criminal Justice
Grade - Grade D
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £26,875 - £29,670
Working Hours - 36.0 Hours per Week
Shift Allowance - No
Politically Restricted - No
Location - Guildford

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

Chief Constables' Message

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

We wish you all the very best with your application.

Chief Constable Tim De Meyer & Chief Constable Jo Shiner

The Role & Key Responsibilities

From your first day with us you will be part of a policing family making a real difference. It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.

The role of a Caseworker entails the maintenance and administration of digital case files, keeping within Surrey Police and national procedures, timescales and legislation. This also includes maintaining police databases and records to store and retrieve information in a timely manner.

This is a central role within our team, and we are seeking enthusiastic individuals to deliver a professional, customer-focused service in support of policing-related casework. The role involves building and maintaining positive, collaborative relationships with police colleagues and criminal justice partners, including the Crown Prosecution Service (CPS), HM Courts & Tribunals Service (HMCTS), and Probation Services. As a Caseworker, you will act as a key point of contact, managing requests and enquiries from partner agencies, members of the public, police officers, and supervisors, ensuring they are handled promptly, effectively, and efficiently through a range of communication channels, including telephone, email, electronic tasking systems, and correspondence.

We are looking for motivated individuals who are capable of taking their own initiative to proactively manage cases in the Criminal Justice System to a successful conclusion. In return, working in Surrey Police offers professional satisfaction as well as the opportunity to make a real difference to the lives of other people.

You will be responsible for case progression of live cases, taking personal responsibility to undertake all support functions, whilst identifying and resolving any blockers to ensure efficient partnership working.

A key part of this role is the utilisation of proactive activities to effectively monitor deadlines and requests, as well as collating and disseminating digital information. Personal responsibility and initiative are required to sustain data quality and case management of case files to ensure the maintenance of force integrity and public confidence.

This role is based at Guildford Police Station. To support the Force's commitment to providing an agile and flexible workforce, you will have the opportunity to work flexibly at home or away from your normal place of work some of the time, where appropriate.

Successful candidates will be placed in one of the following teams:

• Warrants
• Crime
• Traffic

Skills & Experience

• Proven ability to work to strict deadlines, managing a high personal workload whilst balancing competing demands with minimal supervision.
• Experience of collating and maintaining digital records and databases to a high standard of data quality, ensuring information can be easily and promptly retrieve.
• Good interpersonal and teamwork skills, with a customer-focused approach. Ability to deal with enquiries effectively and, where appropriate, influence and negotiate with policing colleagues and external partner agencies, both verbally and in writing.
• Ability to use and maintain internal police databases accurately and effectively.
• Ability to quickly develop a working knowledge of Surrey Police's structure, administrative policies and practices, together with an understanding of evidential requirements.
• Excellent attention to detail and a commitment to maintaining accurate records in a high-volume administrative environment.

Why Work With Us?

We take pride in looking after our people and offer a variety of benefits;

• career progression
• contributory pension scheme (LGPS)
• generous annual leave allowance
• discounts for everyday spend
• on-site gyms and a range of sports clubs
• generous and supportive parental leave
• financial and mental wellbeing guidance and support
• discounted contributory healthcare scheme

Please use the following links for more information on the benefits of working with

Further Information

Interviews will be held between 9-12th November

For any enquiries about this role please contact via email:

Diversity Statement

We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.

We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities. For more information, you can read our .

We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.

Please use the following links to find out more on Equality, Diversity and Inclusion at and

Additional Information

Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding to your address/contact list to ensure you receive all communications.

This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.

Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;

• vacancies in collaborated units are available to all officers and staff across both Forces
• vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally
• if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment

Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.

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