CART Case Worker

Hampshire County Council; Havant; Hybrid; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Health Assured

LGPS

Hybrid work

Job summary

Hampshire County Council is seeking a CART Case Worker for the Public Service Plaza in Havant. The role operates on a hybrid basis, with 37 hours per week, permanent contract, and a salary of £28,697 - £31,573 per annum.

You will respond to enquiries, signpost resources, and support adults’ health and care services while maintaining compassionate communication. Join a team handling around 100,000 enquiries annually, contributing to outcomes under the Care Act (2014) and progressing professional

Qualifications

• Confident telephone communication and the ability to ‘type and talk’.
• Sound IT and record-keeping skills.
• Flexibility and adaptability.
• Commitment to demonstrating values with compassion, empathy and respect.
• Awareness of the Care Act (2014) or willingness to research ahead of the interview.

Responsibilities

• Respond to enquiries by telephone, online referrals and web chat, and know when to elevate cases to management.
• Complete wellbeing checks using a strengths-based approach and assess needs for occupational therapy equipment services.
• Provide signposting and direct individuals to the relevant team or partner agency.
• Meet performance targets for calls, online referrals and web chat and ensure quality of responses.

Skills

Telephone comms

IT literacy

Flexibility

Compassion & empathy

Care Act knowledge

Job description

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CART Case Worker

Job Reference: HCC624951
Salary Range: £28,697 - £31,573 per annum
Work Location: Public Service Plaza, Havant (Hybrid Working)
Hours per week: 37
Contract Type: Permanent
Closing Date: 20 September 2026
Interview Date: 30 September and 1 October 2026
Applications will be reviewed as soon as they are received, therefore the advert may close early.

The Role:

Joining our Contact, Assessment and Resolution Team (CART) as aCase Worker, using your compassionate communication skills and surrounded by a supportive team of skilled practitioners, you’ll provide people with support and guidance to maximise their independence and wellbeing.

Our team is the first point of contact for people looking for advice and support from Adults’ Health and Care, handling nearly 100,000 enquiries a year by telephone, online forms and web chat. In line with our Care Act (2014) duties, and using a strengths-based approach, we identify support networks, signpost people to alternative community resources, and consider needs that could be best met by Adults Services, including through the means of occupational therapy equipment and services.

What you’ll do:

• Respond to incoming enquiries by telephone, online referrals and web chat, and understand when to elevate cases to the management team.
• Complete wellbeing checks using a strengths-based approach and assess needs that could be met through the provision of occupational therapy equipment services.
• Provide signposting where appropriate, direct individuals to the relevant team or partner agency.
• Achieve performance targets on the number of calls, online referrals and web chat enquiries you complete, as well as the quality of your responses.

What we’re looking for:

• Confident telephone communication skills, and the ability to ‘type and talk’.
• Sound IT and record-keeping skills.
• Flexibility and adaptability.
• Commitment to demonstrating our values and behaviours, showing compassion, empathy and respect.
• Awareness of the Care Act (2014) or willingness to research ahead of the interview.

Take a lookat our Candidate Pack for more information about theCase Workerrole,team, our values and the selection process. The section‘About you’explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.

• Make adifference: Watch this shortvideo to find out more about the important work we do in CART.
• Careergrowth: Our experienced Case Workers can be considered for our occupational therapy or social work apprenticeship schemes, leading to a career as aQualified Occupational Therapist or Social Worker.View ourcareer pathways for more information about opportunities within our Adults Social Work service.
• Professionaldevelopment: Comprehensive initial 8-week office-based induction, followed by continuous learning, mentoring and supportive supervision.
• Work-lifebalance: Enjoy a fulfilling career with a good balance between work and home life.
• Employee support:Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitivebenefitspackage:Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more informationhere .

Your working hours will be Monday-Friday 08:30 - 17:00, with a 16:30 finish on Fridays. Following your office-based induction period,you’llbe able to work from home up to 3 days per week.

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note:We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other job titles you may be searching for: Social Worker, Welfare Worker, Community Worker, Casework Assistant, Case Manager, Care Manager, Social Work Assistant, Social Work Practitioner, Support Worker, Support Coordinator, Reviewing Officer.

Values Based Recruitment

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application.For more information on our values, please refer to the candidate pack.

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.