Baggage Porter

Menzies Aviation; City of Edinburgh; On-site; GBP 12,000 - 17,000; Full time

Job summary

Menzies Aviation in Edinburgh is seeking a Bag Porter to assist passengers with baggage handling and transport through the airport terminal. You will provide friendly, professional service while ensuring luggage is moved safely and efficiently in accordance with airport safety procedures.

In a fast-paced environment, you will load/unload luggage, greet passengers, and support those with special needs, maintaining excellent attendance and adherence to company policies.

Qualifications

• High school diploma or GED.
• Must be 18 years or older.
• Able to work in a fast-paced environment and follow instructions.
• Strong attention to detail and organizational skills.
• Excellent communication and teamwork abilities.

Responsibilities

• Assist passengers with loading, unloading, and transporting luggage throughout the airport terminal.
• Provide exceptional customer service and help passengers with questions or directions.
• Transport baggage using carts and airport equipment while following safety procedures.
• Ensure luggage is handled carefully to prevent damage or loss.
• Support passengers with special needs and maintain awareness of security and operational guidelines.

Skills

Customer service

Attention to detail

Teamwork

Communication skills

Reliability

Education

High school diploma or GED

Job description

Job Details

Description

Overview

People. Passion. Pride. This is what has driven our team since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Bag Porter is responsible for assisting passengers with baggage handling and transportation throughout the airport terminal. This role provides excellent customer service while ensuring luggage is moved safely, efficiently, and professionally in compliance with airport safety and security procedures.

What you will be doing:

• Assist passengers with loading, unloading, and transporting luggage throughout the airport terminal
• Provide exceptional customer service by greeting passengers professionally and assisting with questions or directions
• Transport baggage using carts, trolleys, or other airport equipment
• Ensure luggage is handled carefully to prevent damage or loss
• Support passengers with special needs, elderly travelers, or families requiring assistance
• Maintain awareness of airport safety, security, and operational procedures
• Keep work areas, carts, and equipment clean and organized
• Communicate effectively with airline staff, supervisors, and other airport personnel
• Report damaged baggage, safety concerns, or suspicious items immediately
• Follow all company policies, TSA regulations, and airport guidelines
• Work efficiently in a fast-paced, high-traffic environment
• Perform other duties as requested

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• High school diploma or GED
• Must be 18 years of age or older
• Ability to work in a fast-paced and time-sensitive environment
• Strong attention to detail and organizational skills
• Ability to follow written and verbal instructions
• Basic communication and teamwork skills
• Reliable attendance and punctuality
• Must have reliable telephone and transportation
• Flexibility and the ability to adapt to changing priorities and situations
• Respectful, supportive and Friendly approach
• Ability to stand, walk, bend, kneel, and work for extended periods
• Ability to lift up to 75 pounds
• Ability to work indoors and outdoors in varying weather conditions and airport operational environments
• May require working indoors and outdoors depending on operational needs
• Fast-paced airport environment with exposure to moving equipment, varying temperatures, noise, and operational deadlines
• Must be able to take verbally direct in English
• Must be able to read, write, understand and carry out instructions in English
• Must pass pre-employment and random drug tests
• Must pass a pre-employment background check
• Must meet necessary requirements to obtain a security sensitive identification badge
• Must be in proper uniform or business attire as directed by company officials
• Identification badges must always be visible
• Adhere to company policies and procedures and participate in achievement of company objectives
• Previous airline experience
• Previous customer service, hospitality baggage handling experience

Pay

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.