Careteker

London Borough of Tower Hamlets; Greater London; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Local Government Pension Scheme

29 days annual leave (+ bank holidays)

Job summary

London Borough of Tower Hamlets is recruiting 17 Caretakers to join our Estate Services Team within the Housing & Regeneration Directorate. The role involves carrying out cleaning tasks across communal areas, operating cleaning equipment, supporting waste management, and conducting safety checks to ensure estates are safe and welcoming for residents.

You will engage with residents, report defects, and work with colleagues to continuously improve a high-quality frontline service in a busy urban

Qualifications

• Experience in a customer-focused environment.
• Experience working outdoors in housing/estate services or similar.
• Understanding of cleaning services or similar operational work.
• Awareness of health and safety and safe working practices.
• Good communication skills with residents and colleagues.

Responsibilities

• Carry out scheduled cleaning tasks across communal areas of housing estates.
• Operate and maintain cleaning equipment safely and effectively.
• Support waste management activities, including removal of bulky waste.
• Carry out fire safety and health and safety checks within communal areas.
• Identify and report defects, hazards and other issues affecting communal areas.
• Remove graffiti within agreed timescales.
• Engage with residents and contribute to service improvements.
• Work collaboratively with colleagues and other council teams.

Skills

Customer-focused

Outdoor work

Health and safety awareness

Clear communication

Independent working

Reliability

Tools

Cleaning equipment

Job description

About The Role

Caretaker (x17) - Estate Services

We are recruiting 17 Caretakers to join our Estate Services Team within the Housing & Regeneration Directorate.

If you take pride in delivering a good service, enjoy working in your local community and want to help keep estates clean, safe and welcoming for residents, we would like to hear from you.

This is a hands‑on role working across housing estates, suited to someone reliable, motivated and committed to maintaining high standards.

In this role, you will:

• Carry out scheduled cleaning tasks across communal areas of housing estates.


• Operate and maintain cleaning equipment safely and effectively.


• Support waste management activities, including the removal of bulky waste.


• Carry out fire safety and health and safety checks within communal areas.


• Identify and report defects, hazards and other issues affecting communal areas.


• Remove graffiti within agreed timescales.


• Engage with residents and contribute to service improvements.


• Work collaboratively with colleagues and other council teams.

About You:

We are looking for someone who can demonstrate:

• Experience of working in a customer‑focused environment.


• Experience of working outdoors in housing, estate services or a similar operational environment.


• An understanding of cleaning services or similar operational work.


• Awareness of health and safety and safe working practices.


• Good communication skills and the ability to work with residents and colleagues in a professional manner.


• The ability to work independently and manage a varied workload.


• A reliable and positive approach, with a commitment to delivering a high-quality service.


• A willingness to learn and adapt to changing service needs.


• Good communication skills, with the ability to work positively with residents, colleague.

A Basic DBS check is required for this role.

Our Benefits

We offer:

• A competitive salary


• Membership of the Local Government Pension Scheme


• 29 days annual leave, rising to 33 days with 5 years' service, plus bank holidays and additional days over the Christmas period, subject to service requirements


• Working arrangements that reflect operational requirements


• Access to staff benefits and money‑saving schemes, including season ticket loans


• Ongoing learning and development opportunities through our Learning Academy, with opportunities to progress

This role offers an opportunity to lead a visible frontline service that makes a real difference to residents by helping to keep estates clean, safe and well maintained.

About Tower Hamlets

Tower Hamlets is a truly unique borough at the heart of London - a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people's lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award‑winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace - it's a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values - Together, Open, Willing, Excellent and Respect - we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you'll find exciting challenges, supportive colleagues, and the chance to shape one of London's most important and vibrant places. If you're looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.