Personal Advisor

London Borough of Tower Hamlets; Greater London; On-site; GBP 44,000 - 46,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Generous annual leave

Flexible working

Job summary

London Borough of Tower Hamlets is seeking a Personal Advisor to join the Throughcare Service. You will support care experienced young people to develop independent living skills and transition to independence.

Key duties include managing caseloads, coordinating services across health, education and housing, and maintaining accurate records within council policies. Flexibility for occasional evenings and DBS checks may be required.

Qualifications

• Knowledge of childcare legislation, guidance and regulations, including the Children Act 1989 and the Local Authority's duties towards children looked after, care leavers and unaccompanied asylum-seeking children.
• Understanding of care leavers' transition to independence, including education, benefits, accommodation, employment, housing policy and meaningful participation in service design.
• Strong organisational and communication skills, including meeting deadlines, statutory report writing, accurate case recording and building effective partnerships that improve outcomes.
• Commitment to equality, diversity, continuous professional development and sharing good practice, with flexibility to work occasional evenings and undertake the required DBS checks

Responsibilities

• Manage a caseload and complete, monitor and regularly review holistic Pathway Assessments and Plans with young people, carers and relevant professionals.
• Respond to requests for support, assess social care and accommodation needs, and coordinate advice, services and interventions across health, education, training, employment, finance, youth justice, immigration, relationships, personal support and practical skills.
• Work collaboratively with young people, families, carers, specialists and partner agencies, arranging translation, interpretation or advocacy where required.
• Maintain accurate case records, calendars and statutory processes; follow council policies and budget limits; support duty and emergency cover and professional development.

Skills

Organisational skills

Communication skills

Flexibility

Partnership building

Education

Knowledge of childcare legislation

Job description

About The Role

We are recruiting for a Personal Advisor to join our Throughcare Service .

If you are passionate about supporting care experienced young people to acquire appropriate independent living skills and to successfully transition to independent living arrangements, we would love to hear from you.

In this role, you will:

1. Manage a caseload and complete, monitor and regularly review holistic Pathway Assessments and Plans with young people, carers and relevant professionals, ensuring strengths, needs, views and actions towards independence are clearly recorded.
2. Respond to requests for support, assess social care and accommodation needs, and coordinate appropriate advice, services and interventions across health, education, training, employment, finance, youth justice, immigration, relationships, personal support and practical skills.
3. Work collaboratively with young people, families, carers, specialists and partner agencies, arranging translation, interpretation or advocacy where required and identifying service gaps for management attention.
4. Maintain accurate and timely case records, calendars and statutory processes; work within Council policies, financial regulations and budget limits; support duty and emergency cover, flexible working, professional development and an agreed lead area of practice.

About You

We are looking for someone who can demonstrate:

• Knowledge of childcare legislation, guidance and regulations, including the Children Act 1989 and the Local Authority's duties towards children looked after, care leavers and unaccompanied asylum-seeking children.
• Understanding of care leavers' transition to independence, including education, benefits, accommodation, employment, housing policy and meaningful participation in service design.
• Have strong organisational and communication skills, including meeting deadlines, statutory report writing, accurate case recording and building effective partnerships that improve outcomes.
• Commitment to equality, diversity, continuous professional development and sharing good practice, with flexibility to work occasional evenings and undertake the required DBS checks

Our Benefits

• Competitive salary of £43,659- £45,696 per annum plus a travel allowance of £1,340 per annum
• Local Government Pension Scheme membership
• Generous annual leave: 29 days, rising to 33 with 5+ years' service, plus bank holidays and 3 additional days at Christmas
• Flexible and agile working to support work-life balance
• Staff money-saving schemes (e.g., rent deposit loans, season ticket loans)
• Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways

About Tower Hamlets

Tower Hamlets is a truly unique borough at the heart of London - a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people's lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace - it's a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values - Together, Open, Willing, Excellent and Respect - we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you'll find exciting challenges, supportive colleagues, and the chance to shape one of London's most important and vibrant places. If you're looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.