Caretaker

Bellrock Group; Worcester; On-site; GBP 17,000 - 23,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Life cover

Health Assured

Cycle to work

Holiday purchase scheme

Healthcare Cashplan

Liftshare

Virtual GP

Job summary

Bellrock Group seeks a facilities operative for Worcester Library to provide day-to-day porterage, building maintenance, and post-room/janitorial support. The role involves carrying out routine PPM tasks, reactive maintenance, and assisting M&E teams when qualified.

Based at Worcester Library, the candidate will work a 3-shift pattern, including early and late slots, with weekend and on-call elements. A flexible, customer-focused approach is essential.

Qualifications

• GCSE level education and numeracy/literacy for communications and record-keeping.
• Health & Safety awareness is required.
• Proficiency in basic IT applications for reporting and logging.
• Experience with handyman tasks and basic maintenance work.

Responsibilities

• Open and close the building according to shift pattern.
• Daily interior/exterior checks and report defects.
• Assist M&E technicians with PPM tasks and remedial work where qualified.
• Record utility meter readings and conduct weekly fire alarm tests.
• Provide handyperson services for minor repairs and equipment servicing.
• Support cleaning operations and external grounds maintenance as needed.
• Handle deliveries, post distribution, and stock replenishment.
• Attend to ad-hoc tasks as directed by Facilities Manager.

Skills

Team working

Flexible working hours

Handyman skills

Health & Safety awareness

IT proficiency

First Aid

Fire Safety

Self motivation

Customer facing attitude

Education

GCSE level education

Job description

Role Overview

This is a key post and forms an integral part of Bellrock’s approach to delivering a prompt and proactive service to the building users. The post holder will be responsible for the provision of day-to-day porterage and general maintenance service, which includes the carrying out of routine PPM tasks and reactive maintenance.

Worcester Library, Office Based

Role Overview

This is a key post and forms an integral part of Bellrock’s approach to delivering a prompt and proactive service to the building users. The post holder will be responsible for the provision of day-to-day porterage and general maintenance service, which includes the carrying out of routine PPM tasks and reactive maintenance. The role also includes provision of post-room and janitorial services and therefore the job requires the operative to be both flexible and able to work with different groups of staff. The post holder will work closely with other members of the Facilities Team to prioritise day-to-day tasks and duties but will be responsible to the Assistant Facilities Manager.

Key Responsibilities

• Open and Close the building dependant on shift pattern
• Daily check of interior and exterior condition of the premises ensuring defects are reported and graffiti are removed.
• To carry out, where qualified, or assist M&E technicians with the PPM tasks.
• To carry out, where qualified, or assist M&E technicians with remedial work.
• Record utility services meter readings.
• Carry out weekly tests on fire alarms and undertake in liaison with the Facilities Manager, ad-hoc fire evacuation tests.
• Liaise with Facilities Manager/Helpdesk/Specialist Sub-contractor to attend breakdowns to specialist plant and equipment.
• Provide a handyperson service to carryout minor maintenance items i.e. minor repairs, a replacement of light bulbs, unblocking of taps/toilets, putting up of shelves and notice boards, inspection lubrication and minor adjustments to pumps air handling units and fans, Door and frame repairs, Door closer repair and replacement, suspended ceiling repairs, door furniture repairs, glazing repairs, signage repairs, ladder and step-ladder inspection for H&S, minor plastering repairs, decorating repairs, lock repair replacement and ad hoc decorating & painting
• Support daily cleaning operation where required
• External litter picking, grounds maintenance, gritting and snow clearance.
• Monitoring and replenishment of consumable stock levels
• Collection and distribution of deliveries
• Sortation and delivery of post thorough-out the building.
• Any reasonable and related ad-hoc tasks as requested by Facilities Manager

Skills & Experience

• Educated to GCSE level.
• Must be numerate and literate for the purpose of communications and recording of information.
• Health & Safety awareness
• Good level of proficiency in IT applications
• Team working
• Flexible working hours
• Flexible working methods to agreed standards in similar environment
• Handyman skills
• Craft Trade Qualifications
• Contract awareness
• First Aid
• Fire Safety
• Person Management
• Ability to work on own initiative and as part of a team.
• Ability to work constructively with a wide range of building users at all levels.
• Ability to think positively and present ideas and solutions clearly.
• Well-developed interpersonal and communication skills.
• Ability to work under pressure
• Positive customer and client facing attitude
• Evidence of being an organised hard worker focused on customer satisfaction
• Demonstrate experience of working in similar environment or working with craft trades or property services

AI fluency & learning mindset

We are looking for people who actively use AI in their day‑to‑day work, demonstrate strong curiosity about new technologies, and take ownership for continuously improving how they think, work, and deliver.

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the Worcester Library, Worcester, WR1 3PB, Monday to Sunday 06.30 – 22.30. Shift pattern which will be based on a 3 early (06,30 – 15.00), 3 late (1400 – 22.30) and 3 off, Monday to Sunday. Participation in the shift rota will be a contractual requirement.

What can we offer you?

• 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
• Salary exchange pension scheme
• Life cover
• Paid sick leave
• Health Assured employee assistance and wellness program
• Enhanced maternity, paternity and adoption leave
• Salary sacrifice schemes: Cycle to work
• Holiday purchase scheme of additional 5 days per year
• Offers and discount scheme designed to save money on everyday shopping and essentials
• Healthcare Cashplan
• MotorSave Scheme
• Refer a friend
• Liftshare
• Virtual GP

Why Bellrock?

At Bellrock, our people make the difference. We support organisations across the UK with property, facilities management, compliance, engineering and technology services, helping our customers create safer, smarter and more sustainable environments. We're committed to creating a workplace where people feel supported, respected and able to develop their careers. If you're looking for a business where your contribution is valued and where you can continue to learn and grow, we'd love to hear from you.

Inclusion

We welcome applications from people of all backgrounds and experiences and are committed to providing a fair and accessible recruitment process for everyone.