Caretaker

Rendall & Rittner; Greater London; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Pension scheme

Employee assistance programme

Employee referral scheme

Team uniform

Fully funded training and development

Job summary

Rendall & Rittner is seeking a live‑in caretaker for a 74-apartment community in Highgate. You will maintain clean, safe communal areas, provide a friendly resident presence and respond quickly to queries, coordinating contractor work where needed.

A one‑bedroom flat on site is provided to support a swift on-site response. We value hands-on problem‑solvers with reliability and an eye for safety, who can balance practical maintenance with clear documentation and resident communications.

Qualifications

• Experience in caretaking, facilities, housekeeping or estates roles in residential blocks or similar settings.
• Confidence with basic DIY tasks such as painting, minor plumbing, adjusting doors and changing fittings.
• Familiarity with health and safety routines, such as fire alarm testing and emergency lighting checks.

Responsibilities

• Keep the communal areas immaculate, safe and welcoming.
• Be the first point of contact for residents and contractors, coordinate works and escalate issues.
• Balance hands-on tasks with record-keeping to ensure compliance and smooth day-to-day operations.

Skills

Caretaking experience

General maintenance

Customer service

Health & safety awareness

Job description

LIVE IN CARETAKER Rendall & Rittner - £32,000 - £35,000 - Southwood Park, Highgate - N6 5SG - Mon to Fri and ever other Saturday

DEVELOPMENT DETAILS

You'll be the on-site presence for a well-maintained community of 74 apartments set in leafy Highgate, moments from Highgate Wood and the independent charm of Highgate Village. With secure entry, tidy communal spaces and a calm residential feel, it's a place where residents value safety, service and a spotless environment. Northern line links are within easy walking distance via Highgate and East Finchley stations, and as a live-in role you'll have a one-bedroom flat on site, helping you respond swiftly and build strong relationships with residents.

ROLE EXPECTATIONS

• You will take pride in keeping the communal areas immaculate, safe and welcoming, carrying out daily cleaning, basic maintenance and regular checks.
• You’ll be the friendly first point of contact for residents and contractors, handling queries, coordinating works and escalating issues promptly.
• You will balance hands‑on tasks with diligent record‑keeping to ensure compliance and smooth day‑to‑day operations.

WHAT SUCCESS LOOKS LIKE

• Residents consistently comment on the cleanliness, safety and warmth of the communal areas.
• Planned checks and compliance tasks are completed on time, with accurate records and zero overdue actions.
• Minor repairs are resolved quickly and larger issues are escalated early with clear, informative updates.
• Contractors are well‑briefed, supervised and work is signed off to agreed standards.
• Communication is proactive, friendly and solution‑focused, building trust with residents and the managing team.
• Emergencies are handled calmly and effectively, minimising disruption and ensuring safety.

HOW YOU’LL SPEND MOST OF YOUR TIME

• Cleaning and presenting communal areas, entrances, corridors, stairwells and bin stores to a high standard.
• Conducting regular health and safety checks, including lighting, fire safety equipment, plant rooms and communal facilities.
• Carrying out minor repairs and reporting more complex maintenance needs with clear details and photos.
• Coordinating access and overseeing contractors, ensuring risk assessments and permits are in place.
• Managing deliveries, keys and site logs, and maintaining tidy stores and equipment.
• Responding to resident enquiries in person and via phone/email, resolving or escalating as needed.

WHO THIS ROLE IS FOR

• You're a hands‑on, practical problem‑solver who takes pride in high standards and neat finishes.
• You're approachable and service‑minded, with the tact and patience to support a diverse resident community.
• You're organised, reliable and comfortable working to schedules and checklists without constant supervision.
• You're health and safety aware, with an eye for hazards and a calm approach in urgent situations.
• You're happy to live on site, be visible, and take ownership of your building.

EXPERIENCE THAT HELPS

• Experience in caretaking, facilities, housekeeping or estates roles in residential blocks or similar settings.
• Confidence with basic DIY tasks such as painting, minor plumbing, adjusting doors and changing fittings.
• Familiarity with health and safety routines, such as fire alarm testing, emergency lighting checks and COSHH.
• Working with contractors and understanding permits to work and site inductions.
• Using basic digital tools or apps to log checks, report issues and track tasks.

WHAT WE OFFER

• 20 days holiday plus bank holidays
• Enrolment into the Rendall & Rittner pension scheme
• Employee assistance programme supporting family, health, money and work
• Employee referral scheme
• Team uniform* subject to development
• Fully funded training and development opportunities
• Access to discounts across travel, retail, fitness and entertainment

ABOUT RENDALL & RITTNER

Rendall & Rittner is one of the UK’s most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer‑focused, those principles still drive how we operate today as a founding partner of Odevo. We are people‑led and technology‑enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

HOW WE HIRE

Initial conversation with our talent team Interview focused on your approach to resident service, health and safety know-how, problem‑solving and how you organise and prioritise day‑to‑day caretaking tasks We aim to complete the process within two to three weeks and communicate clearly throughout.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. Appointment is subject to a valid DBS check.