Carers Wellbeing & Support Officer

VASL; Melton; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

VASL seeks a Carers Wellbeing Officer to join the Support for Carers Leicestershire team on a fixed-term basis through April 2027. The role includes telephone support, carers assessments, a monthly carers group in Melton, and outreach across the county, including Market Harborough.

You will work in a welcoming environment, applying strong IT and organisational skills to maintain records, promote services and collaborate with health and social care partners while championing carers’ rights and

Qualifications

• Experience of providing advice or support to individuals.
• Experience in health, social care or voluntary sector.
• Clear, concise verbal and written communication skills.
• Good organisational and time management skills.
• Experience of maintaining accurate records and databases.
• Experience of organising or facilitating meetings, events or support groups.
• Knowledge of carers' issues and relevant legislation, including the Care Act 2014.
• Awareness of services and support available across Leicestershire.
• Awareness of social media and website promotion.

Responsibilities

• Respond to carer referrals and self-referrals.
• Provide compassionate, person-centred support, advice and information to carers who may be struggling with their wellbeing alongside their caring role.
• Complete carers assessments and develop appropriate support plans where required.
• Maintain accurate, timely and confidential records on the carers database and other monitoring systems.
• Facilitate and develop carers support groups, workshops and awareness sessions.
• Encourage carers to engage with local support groups, forums and services to help sustain their caring role and improve their wellbeing.
• Organise and attend promotional and outreach events to raise awareness of Support for Carers Leicestershire and identify hidden carers within the community.
• Work collaboratively with health and social care professionals and partner organisations to improve outcomes for carers.
• Act as a resource and point of contact for professionals seeking information and advice relating to carers' issues.
• Monitor and evaluate service activity and outcomes, contributing to statistical returns, reports and funding requirements.
• Promote the rights, wellbeing and voices of unpaid carers across Leicestershire.

Skills

IT skills

MS Office

Communication

Time management

Teamwork

Record keeping

Carers knowledge

Education

General education

A-level or equivalent

Tools

Databases

Microsoft Office

Job description

VASL seeks a Carers Wellbeing Officer to join the Support for Carers Leicestershire team on a fixed-term basis through April 2027. The role includes telephone support, carers assessments, a monthly carers group in Melton, and outreach across the county, including Market Harborough.

You will work in a welcoming environment, applying strong IT and organisational skills to maintain records, promote services and collaborate with health and social care partners while championing carers’ rights and