Career Returner: Claims Operations

Convex Insurance; City Of London; Sur place; GBP 26 000 - 38 000; Plein temps

Avantages offerts par ce poste

30 days Annual Leave

Birthday Leave

10% Employer Pension Contribution

Private Health Insurance

Group Income Protection

Life Assurance Cover

Enhanced Parental Leave

Annual Health Check

Volunteer Leave

Learning & wellbeing budget

Cycle to Work

Season Ticket Loan

Season Ticket Loan

Résumé du poste

A leading insurance provider based in London is seeking a Claims Operations professional for an entry-level role. This position will involve overseeing operations, supporting analysis, and driving insights for the Claims function. The ideal candidate should possess strong analytical skills, attention to detail, and the ability to build relationships with stakeholders. Benefits include a competitive salary, annual leave, and health insurance coverage.

Qualifications

• Experience in operations, internal audit or oversight/governance roles.
• Ability to critically analyse information and draw conclusions.
• Competence in building relationships with stakeholders.

Responsabilités

• Advocate for client service as a brand differentiator.
• Compile information for annual reviews of third-party arrangements.
• Support analysis and drive insights for the Claims function.
• Assist with onboarding and managing Third Party Claims Administrators.
• Support on key Convex projects and initiatives.
• Ensure adherence to the Claims governance framework and processes.
• Assist in bordereaux processing accuracy using Convex’s bordereaux system.
• Assist onboarding, due diligence, audits, and management of Third Party Claims Administrators.
• Plan, schedule, and track audits for the Claims function.

Connaissances

Insurance background

Relationship building

Attention to detail

Analytical mindset

Articulate communication

Organizational skills

Curiosity

Description du poste

Join to apply for the Career Returner, Claims Operations role at Convex Insurance

Application Deadline: 31 October 2025

Overview

The Claims Operations team at Convex oversees and manages operations and Management Insight (MI) for the Claims function, working closely with the Head of Claims Delegated Authority, Head of Claims Operations and Head of Claims Oversight. Your role in Claims Operations includes operations and performance analysis across the Firm (the in-house Claims resource) and Factory (the outsourced resource) and driving insight for the Claims function and the wider business. You will report to the Head of Claims Operations and interact closely on a day‑to‑day basis with the Claims Leadership team, the Claims team, outsourced providers and other functions across Convex as required.

Key Responsibilities

• Be an advocate for client service as a brand differentiator and demonstrate behaviour that aligns to the Convex core values.
• Compile information required for annual review of third party arrangements including updated compliance information, performance metrics, SLA data and audit outputs.
• Support analysis across the delegated authority and open market business and assist in driving insight for the Claims function and the wider business. This will involve working in collaboration with the Head of Claims Delegated Authority, Head of Claims Oversight and other internal stakeholders.
• Deliver claims regulatory information to Compliance, as required.
• Support on key Convex projects, as required.
• Ensure adherence to and support execution of the Claims governance framework as outlined in the Claims Process & Procedures.
• Assist the Delegated Claims Manager in ensuring the accuracy and completeness of bordereaux processing using Convex’s bordereaux management system.
• Assist with onboarding, due diligence, audit, and ongoing management of the Third Party Claims Administrators.
• Assist in the planning, scheduling, and tracking of audits for the Claims function.

Skills, Knowledge and Expertise

• A background in insurance would be advantageous; we will consider wider financial services experience, specifically if you have experience in operations, internal audit or oversight/governance related roles.
• Skilled at building relationships, underpinned by trust and service excellence, with a wide variety of internal and external stakeholders.
• Robust attention to detail.
• Analytical mindset; the ability to critically analyse information and draw conclusions.
• Articulate communicator, able to present clearly to stakeholders.
• Ability to work with different operational models reflecting Convex’s innovative approach.
• Proven ability to prioritise and organise effectively.
• Curiosity to understand the end-to-end claims process and its relationship with Underwriting.

Benefits

• Competitive Salary
• 30 days Annual Leave
• Birthday Leave
• 10% Employer Pension Contribution
• Private Health Insurance Medical Cover
• Group Income Protection
• Life Assurance Cover
• Enhanced Parental Leave
• Annual Health Check
• 3 days of Volunteer Leave each year
• 10 days of help with care (elder/childcare) through Bright Horizons
• £1,300 to spend on learning & wellbeing
• Give as You Earn
• Cycle to Work
• Season Ticket Loan

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Insurance