Care & Training Coach: Onboard & Elevate Carers

Helping Hands Homecare; Swansea; On-site; GBP 11,925 - 14,575; Full time

Job summary

Helping Hands is seeking a Care and Training Practitioner in Swansea to shape exceptional care and onboarding journeys for new carers. You’ll coach, guide and uplift the team while ensuring quality, compliance and strong customer relationships.

The role combines hands-on training, audits, risk assessments and on-call support, offering a meaningful career path in a supportive, purpose-driven culture.

Qualifications

• Experience as a Care Assistant and a desire to progress to a training role.
• Full, clean UK driving licence and access to a roadworthy vehicle.
• Strong communication skills and an encouraging, people-first approach.
• Keen eye for detail and commitment to compliance and quality standards.
• Willingness to lead by example and support growth of the team.

Responsibilities

• Train, mentor and support new carers to deliver extraordinary care.
• Assist branch with compliance, auditing and documentation.
• Complete spot checks and supervisions to maintain high standards.
• Visit customers to review care plans and ensure safety and person-centredness.
• Carry out risk assessments with professionalism and clarity.
• Support on-call duties as part of the branch rota.

Skills

Care experience

Coaching

Communication skills

Attention to detail

Leadership

Job description

Helping Hands is seeking a Care and Training Practitioner in Swansea to shape exceptional care and onboarding journeys for new carers. You’ll coach, guide and uplift the team while ensuring quality, compliance and strong customer relationships.

The role combines hands-on training, audits, risk assessments and on-call support, offering a meaningful career path in a supportive, purpose-driven culture.