Care Team Leader - Lead Quality Home Care & Development

Care Outlook Community; Newbury; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Company phone

Professional development

20 days holiday + bank holidays

Job summary

Care Outlook Community in West Berkshire is seeking a Team Leader to oversee our care team and deliver high-quality services to service users.

You will supervise staff, develop care plans, ensure CQC compliance, and collaborate with recruitment to maintain staffing levels. A driving licence and on-call flexibility are required; we offer a £27,000 salary, a company phone, and ongoing professional development.

Qualifications

• Knowledge of CQC standards and compliance requirements.
• Experience in coordinating care or working in health and social care.
• Experience supervising staff and supporting professional development.

Responsibilities

• Direct Management of the care team, monitoring staff development through supervision, appraisals, and training to assist delivering a high-quality service.
• Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users' needs and aspirations.
• Ensuring care assessments, care and risk planning meet best practice and customers' aspirations.
• Work with Recruitment Team to ensure sufficient current and future staffing levels.
• Provide care services to service users in emergencies, arrange emergency cover and cover calls as required.
• Ensure telephones are answered promptly and conversations are respectful.
• Collaborate with Branch Manager to meet quality standards and handle complaints promptly.
• Participate in the on-call rota.
• Implement measures to comply with CQC regulations and strive for best care standards.

Skills

CQC standards knowledge

Care coordination

Staff supervision

Customer service communication

Education

NVQ Level 3 Health & Social Care

Tools

Company phone

Job description

Care Outlook Community in West Berkshire is seeking a Team Leader to oversee our care team and deliver high-quality services to service users.

You will supervise staff, develop care plans, ensure CQC compliance, and collaborate with recruitment to maintain staffing levels. A driving licence and on-call flexibility are required; we offer a £27,000 salary, a company phone, and ongoing professional development.