Care Team Leader

Bluebird Care; Pontypool; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Paid shadowing shifts

Guaranteed hours after probation

Induction and ongoing training

Career progression opportunities

Blue Light Card discounts

Job summary

Bluebird Care Pontypool and Ebbw Vale is seeking a Care Team Leader to support customers, care professionals, and office staff across Torfaen. This full-time, field-based role focuses on delivering safe, reliable care in the community and building strong relationships with customers and families.

You will carry out customer reviews, help introduce new care packages, and work closely with the office team. You’ll also oversee wellbeing and development of carers during shadowing, with on-call

Qualifications

• Full UK drivers licence required.
• Ability to work alternate weekends and shift pattern.
• Experience in care or customer-facing roles is a plus.

Responsibilities

• Carry out customer reviews within your allocated area.
• Build positive relationships with customers and families.
• Recognise changes in a customer’s needs and report them.
• Support introduction of new care packages and care runs.
• Coordinate with the office team to ensure safe, reliable care.
• Participate in on-call rota and weekend rotation.

Skills

Driving licence

Weekend flexibility

Tools

Car ownership

Job description

The following content displays a map of the jobs location - Torfaen

Full time - 40 hours - 7am - 11pm on a 2 week shift pattern. A commitment to alternate weekends

Working Hours:

35

Location:

Torfaen| Panteg| Penygarn| Trevethin| Abersychan| Varteg

Closing Date:

09/09/2026

Job Category:

Care Delivery

Job Introduction

Care Team Leader

Location: To cover areas within the Torfaen Borough

About the role

As a care team leader, you’ll play an important part in supporting our customers, care professionals and office team.

This is a full-time, field-based role, with most of your working day spent out in the community. You’ll get to know the customers and care professionals in your area, building positive relationships and being a regular point of contact when they need support.

From carrying out customer reviews and helping to introduce new care packages to supporting care professionals with their wellbeing and development, you’ll help us provide safe, reliable care that reflects what matters to each customer.

You’ll work closely with the office team too, responding when needs change and helping with the day-to-day running of the service.

Supporting our customers

You’ll:

• Carry out customer reviews within your allocated area.
• Get to know customers and their families and build positive relationships with them.
• Recognise and report changes in a customer’s needs.
• Support the introduction of new care packages.
• Help establish new care runs when needed.
• Work closely with the office team so customers receive safe, reliable and consistent care.

You’ll:

• Welcome and support new care professionals during their shadowing period.
• Give new team members practical guidance and encouragement as they build their confidence.
• Be a regular point of contact for care professionals in your area.
• Spend around 10 hours each week supporting care professional wellbeing through regular welfare conversations.
• Share concerns about wellbeing or performance with the care manager or registered manager.

Supporting the wider service

You’ll:

• Work closely with the office team when customer or staffing needs change.
• Complete records accurately and on time.
• Raise concerns about customer wellbeing or the delivery of care.
• Help the team provide high-quality care across your allocated area.

Working pattern and on-call responsibilities

As part of this full-time role, you’ll take part in our on-call rota and will need to be able to work alternate weekends as part of your usual working pattern.

• £25 on-call allowance for each weekday.
• £50 on-call allowance for each weekend day.
• A nine-week rotating weekend on-call rota, giving you regular weekends away from on-call duties.

During your allocated on-call periods, you’ll respond to emergency calls and provide advice and support when needed.

What you’ll need

For this role, you’ll need:

• A full UK driving licence and access to a car.
• To be aged 18 or over.
• To be able to work alternate weekends.
• To be able to work our shift pattern.

Pay

You’ll receive:

• £16.50 per hour on bank holidays.

What you’ll receive

We want you to feel supported and valued in your role. You’ll also receive:

• Paid shadowing shifts.
• Guaranteed hours contracts available after probation.
• A full induction and ongoing training.
• Support to develop your career, with the chance to progress within Bluebird Care.
• Monthly staff awards and social events.
• Access to a Blue Light Card, giving you a range of discounts.

At Bluebird Care, we want you to have the time, training and support you need to provide high-quality care and feel confident in your role.

Join our team

If you’re looking for a role where you can support customers, help care professionals grow in confidence and play an active part in your local care team, we’d love to hear from you.

Bluebird Care Pontypool and Ebbw Vale is an equal opportunities employer.

DBS checks and references will be carried out in line with government regulations and our recruitment process.