Care Team Leader - Caerphilly

Bluebird Care Durham North; Merthyr Tydfil; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

On-call allowance

Paid shadowing shifts

Full induction

Blue Light Card

Job summary

Bluebird Care Caerphilly and Merthyr is seeking a full-time Care Team Leader to cover Caerphilly & Merthyr Tydfil. You will be the regular point of contact for customers, care professionals, and the office team, helping to review care plans and introduce new packages.

You will manage day-to-day local service delivery, build strong relationships, and support colleagues’ wellbeing and development in a busy community setting. Strong driving and flexibility are essential.

Qualifications

• Full UK driving licence and access to a car.
• Able to work alternate weekends.
• Willing to work a shift pattern.

Responsibilities

• Carry out customer reviews within your allocated area.
• Build positive relationships with customers and families.
• Support care professionals with their wellbeing and development.
• Respond to changes in customer needs and coordinate care packages.
• Collaborate with the office team to maintain safe, reliable care.
• Participate in on-call rota and weekend shifts.

Skills

Driving licence

Age 18+

Job description

Location: To cover areas within the Caerphilly Borough

• Location: Caerphilly & Merthyr Tydfil
• Contract type: Care Delivery
• Salary details: £14.25 - £16.50 per hour

Care Team Leader

Location: To cover areas within the Caerphilly Borough

Contact time £14.25p/h, Non-contact £12.71p/h, Bank Holidays £16.50p/h | Expert training | Set Shift Pattern

About The Role

As a care team leader, you’ll play an important part in supporting our customers, care professionals and office team.

This is a full-time, field-based role, with most of your working day spent out in the community. You’ll get to know the customers and care professionals in your area, building positive relationships and being a regular point of contact when they need support.

From carrying out customer reviews and helping to introduce new care packages to supporting care professionals with their wellbeing and development, you’ll help us provide safe, reliable care that reflects what matters to each customer.

You’ll work closely with the office team too, responding when needs change and helping with the day-to-day running of the service.

Supporting our customers

You’ll:

• Carry out customer reviews within your allocated area.
• Get to know customers and their families and build positive relationships with them.
• Recognise and report changes in a customer’s needs.
• Support the introduction of new care packages.
• Help establish new care runs when needed.
• Work closely with the office team so customers receive safe, reliable and consistent care.

Supporting our care professionals

You’ll:

• Welcome and support new care professionals during their shadowing period.
• Give new team members practical guidance and encouragement as they build their confidence.
• Be a regular point of contact for care professionals in your area.
• Spend around 10 hours each week supporting care professional wellbeing through regular welfare conversations.
• Share concerns about wellbeing or performance with the care manager or registered manager.

Supporting the wider service

You’ll:

• Work closely with the office team when customer or staffing needs change.
• Complete records accurately and on time.
• Raise concerns about customer wellbeing or the delivery of care.
• Help the team provide high-quality care across your allocated area.

Working Pattern And On-call Responsibilities

As part of this full-time role, you’ll take part in our on-call rota and will need to be able to work alternate weekends as part of your usual working pattern.

For On-call Duties, You’ll Receive:

• £25 on-call allowance for each weekday.
• £50 on-call allowance for each weekend day.
• A nine-week rotating weekend on-call rota, giving you regular weekends away from on-call duties.

During your allocated on-call periods, you’ll respond to emergency calls and provide advice and support when needed.

What You’ll Need

For this role, you’ll need:

• A full UK driving licence and access to a car.
• To be aged 18 or over.
• To be able to work alternate weekends.
• To be able to work our shift pattern.

Pay

You’ll Receive:

• £14.25 per hour for contact time.
• £12.71 per hour for non-contact time.
• £16.50 per hour on bank holidays.
• 35p mileage allowance.

What You’ll Receive

• Paid shadowing shifts.
• Guaranteed hours contracts available after probation.
• A full induction and ongoing training.
• Support to develop your career, with the chance to progress within Bluebird Care.
• Monthly staff awards and social events.
• Access to a Blue Light Card, giving you a range of discounts.

At Bluebird Care, we want you to have the time, training and support you need to provide high-quality care and feel confident in your role.

Join our team

If you’re looking for a role where you can support customers, help care professionals grow in confidence and play an active part in your local care team, we’d love to hear from you.

Bluebird Care Caerphilly and Merthyr is an equal opportunities employer.

DBS checks and references will be carried out in line with government regulations and our recruitment process.